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Pathway Manager
2 months ago
Job summary
We are looking to recruit a Patient Pathway Manager within our International and Private Patients Service at the Evelina London Children's Hospital. This role will provide candidates with the opportunity to work within a fast-paced commercial service which delivers income for re-investment in NHS services.
The post holder(s) will provide comprehensive, efficient, and quality operational leadership to patient pathways, ensuring that all treatment elements are coordinated in a professional and succinct manner in line with private healthcare expectations. The individual will also be given the opportunity to take the lead on specific initiatives to develop and transform services in line with the strategic and growth plans for Private Patient Services at the Evelina.
Main duties of the job
To coordinate all aspects of a patients' pathway for International and Private Patients at Evelina To build relationships with clinical and non-clinical staff in order to develop pathways, processes and capacity to support growth in private patient activity. To improve and coordinate customer care for International and Private Patients at Evelina To ensure that all the relevant information on the patient treatment is appropriately recorded clinically and for translation into an accurate billing. To ensure that the necessary financial arrangements (guarantees, deposits and approvals) are in place to ensure that the invoices for these patients are paid. To support operational and strategic decision making with respect to international and private patients with general administration and by compiling and analysing activity information.About us
The Evelina London Children's Hospital (ELCH) opened in October 2005 and is the first new children's hospital in London for more than 100 years. It is part of Guy's and St. Thomas' NHS Foundation Trust and is located on the St. Thomas' hospital site.
ELCH is the second largest provider of children's services in London, providing secondary acute services to the local area, and an almost comprehensive portfolio of tertiary services to South London and South East England. As a specialist paediatric hospital, the Evelina is unique in having this broad scope of secondary and tertiary paediatric specialities collocated on the same site as maternity and A&E, as well as equivalent adult services for transition.
The Private Team provide a range of complex and advanced services for Women and Children both in the NHS and for International and Private Patients. The services of the hospital are in great demand and within the aim of increasing the activity for International and Private Patients we support the development and growth of NHS services also.
Organisational Values
Our values help us to define and develop our culture, what we do and how we do it . It is important that you understand andreflect these values throughout your employment with the Trust.
The post holder will:
Put patients first Take pride in what they do Respect others Strive to be the best Act with integrity Job descriptionJob responsibilities
Please refer to the attached Job Description and Person Specification for a full list of role requirements and main responsibilities.
Person SpecificationEducation
Essential
Educated to degree level or equivalent experienceSkills
Essential
Ability to work unsupervised whilst under pressure from competing demandsDesirable
An understanding of Private healthcare market, particularly Arabic culture / language / Private healthcareAttributes
Essential
Strong leadership skills including operating in unfamiliar, complex and unpredictable contexts