Healthcare Pathway Coordinator

3 weeks ago

London, Greater London, United Kingdom Barts Health NHS Trust Full time

Job Overview

We are currently seeking a dedicated individual for the role of Patient Care Coordinator within the Urology and Vascular Department. This fixed-term position is crucial for the seamless administration of patient pathways, ensuring that our patients receive the highest quality of care throughout their treatment journey.

The successful candidate will be a vital member of our multi-disciplinary team, possessing exceptional organizational and communication skills, along with a strong commitment to delivering exemplary service to our patients.

Key Responsibilities

The primary objective of this role is to oversee the administrative processes related to patient pathways, facilitating an efficient and effective service for patients. The responsibilities include:

  • Managing the administrative and secretarial functions associated with patient pathways, ensuring that all national targets are achieved, particularly the 18-week, 2-week wait, and diagnostic wait targets.
  • Serving as a primary contact for patients, providing them with access to healthcare professionals, appointment information, and assistance with inquiries.
  • Overseeing clinic profiles to optimize capacity utilization, including regular assessments of clinic usage and implementing corrective measures as necessary.
  • Delivering a high-quality secretarial service to the Ear Nose and Throat Clinical Team, which includes the implementation of audio dictation and voice recognition services, as well as ensuring timely quality assurance of documents.

About Barts Health NHS Trust

Barts Health is one of the largest NHS trusts in the UK, recognized for its commitment to providing exceptional healthcare services. As we embark on an exciting journey towards improvement, we aim to establish ourselves as a leading organization known for excellence and innovation in patient care.

Our vision is to deliver safe and compassionate care to our patients while fostering an outstanding work environment that embodies our WeCare values. We are dedicated to promoting inclusivity and ensuring that every staff member feels a sense of belonging within our organization.

Qualifications and Experience

Essential Criteria

  • GCSE, A-Level, or equivalent educational qualifications.
  • Proficiency in medical terminology acquired through education, training, or relevant work experience.
  • Familiarity with IT packages such as Word, Excel, Outlook, and PowerPoint.

Skills Required

Essential Criteria

  • Strong communication skills, with the ability to address patient concerns with empathy and reassurance.
  • A methodical and logical approach to prioritizing and planning work.
  • Proficient keyboard skills for data entry and system navigation; competent in Microsoft Office applications.
  • Ability to communicate professionally across all levels.
  • Initiative-driven with a proactive mindset.
  • Capability to utilize information for monitoring processes and initiating actions.

Desirable Criteria

  • Familiarity with Trust-specific IT systems.
  • Understanding of NHS-wide initiatives and experience in local implementation.

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