Pathway Coordinator
5 days ago
About the Role
We are seeking a highly motivated and organized individual to join our team as a Pathway Coordinator at Imperial College Healthcare NHS Trust. As a key member of the Urology Team, you will play a vital role in ensuring the smooth operation of our diagnostic appointments and providing exceptional administrative support to our clinical teams.
Key Responsibilities
- Provide administrative support to the Urology Team, ensuring efficient management of patient journeys and adherence to referral to treatment targets and agreed timescales.
- Respond to patient and external inquiries in a polite and professional manner, maintaining accurate records and escalating complex queries to the relevant team member.
- Ensure timely and accurate communication with patients, carers, and healthcare professionals, utilizing our patient administration system to record and track correspondence.
- Book and reschedule appointments as required, utilizing our computerized tracking systems to locate case notes and investigation results.
- Maintain accurate patient information on our patient information system and create and maintain local filing systems, keeping records of work completed within the team.
About Us
At Imperial College Healthcare NHS Trust, we pride ourselves on being a vibrant and collaborative team that values expertise, kindness, and professionalism. As a Pathway Coordinator, you will have the opportunity to work with leading clinicians and contribute to delivering exceptional patient care. We offer a range of benefits, including career development, flexible working, and wellbeing initiatives, as well as optional benefits such as cycle-to-work schemes and membership options for our on-site leisure facilities.
Requirements
- GCSE or equivalent in Maths and English or equivalent experience.
- Administrative experience and basic IT literacy.
- Ability to work well under pressure, with strong organizational skills and attention to detail.
- Competent use of IT systems and ability to learn, with a clear and effective communication style.
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