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Patient Pathway Coordinator

2 months ago


London, Greater London, United Kingdom NHS Full time
Job Summary

We are seeking a highly organized and detail-oriented Patient Pathway Coordinator to join our Urology department at University College London Hospitals NHS Foundation Trust.

Main Responsibilities
  • Manage administrative processes related to patient treatment pathways to ensure a smooth and efficient service for the multidisciplinary team and patients.
  • Deliver a high-quality administration service, a positive patient experience, and excellent customer service.
  • Develop and maintain databases, and utilize Excel to track and analyze data.
  • Work closely with the clinical and administrative teams to achieve high-quality patient care.
  • Contribute to the Trust's UCLH top ten objectives and demonstrate the Trust's Values, behaviours, and standards.
Requirements
  • Educated to GCSE level or equivalent, with Grade C or above in English and Maths.
  • Knowledge of administrative procedures, acquired through training and/or previous experience of working in an administrative environment.
  • Awareness of the requirement to maintain confidentiality, and knowledge of the Data Protection Act.
  • NVQ Level 3 in Business Administration, Customer Service, Healthcare Support Services, or equivalent qualification.
  • Experience of working in a customer-facing, non-routine environment with demonstrable evidence of being able to respond to queries and deal with unpredictable situations.
  • Previous NHS experience or experience of working in a healthcare setting.
Working Arrangements
  • Full-time position.
  • Permanent contract.
  • Salary: £31,944 to £34,937 a year, inclusive of HCAS.