Pathway Coordinator

2 days ago

London, Greater London, United Kingdom Imperial College Healthcare NHS Trust Full time

About the Role

We are seeking a highly motivated and organized individual to join our team as a Pathway Coordinator at Imperial College Healthcare NHS Trust. As a key member of the Urology Team, you will play a vital role in ensuring the smooth operation of our diagnostic appointments and providing exceptional administrative support to our clinical teams.

Key Responsibilities

  • Provide administrative support to the Urology Team, ensuring efficient management of patient journeys and adherence to referral to treatment targets and agreed timescales.
  • Respond to patient and external inquiries in a polite and professional manner, maintaining accurate records and escalating complex queries to the relevant team member.
  • Ensure timely and accurate communication with patients, carers, and healthcare professionals, utilizing our patient administration system to record and track correspondence.
  • Book and reschedule appointments as required, utilizing computerized tracking systems to locate case notes and investigation results.
  • Maintain patient information on our patient information system, ensuring accuracy and up-to-date records.
  • Create and maintain local filing systems, keeping accurate records of work completed within the team.

About Us

At Imperial College Healthcare NHS Trust, we pride ourselves on being a vibrant and collaborative team, living our values of expert, kind, collaborative, and aspirational. As a Pathway Coordinator, you will have the opportunity to work with leading clinicians, pushing boundaries in patient care and achieving extraordinary things with extraordinary people.

What We Offer

  • Career development opportunities, including training and mentorship.
  • Flexible working arrangements, including flexible hours and remote work options.
  • Wellbeing initiatives, including access to on-site leisure facilities and employee assistance programs.
  • Staff recognition scheme, celebrating individual and team achievements.

Requirements

  • GCSE or equivalent in Maths and English or equivalent experience.
  • Administrative experience, with basic IT literacy and ability to learn new systems.
  • Strong organizational skills, attention to detail, and ability to work well under pressure.
  • Clear and effective communication skills, with a professional telephone manner and good interpersonal skills.

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