Healthcare Pathway Coordinator

3 weeks ago

London, Greater London, United Kingdom Barts Health NHS Trust Full time

Job Overview

We are seeking a dedicated and experienced healthcare pathway coordinator to enhance our Clinical haemoglobinopathy service and support the sickle cell transformation initiative. This role is integral to developing comprehensive support systems for individuals living with sickle cell disease, ensuring their needs are effectively addressed.

The primary objective of this position is to oversee the administrative processes associated with patient pathways, guaranteeing a seamless and efficient experience for patients throughout their treatment journey. Additionally, the role involves providing robust administrative support to the multidisciplinary team.

Key Responsibilities

The successful candidate will be responsible for managing the administrative aspects of patient pathways, ensuring a streamlined service for patients during their treatment. Key responsibilities include:

  • Serving as a primary contact for patients, facilitating access to healthcare professionals, appointment information, and addressing various inquiries.
  • Managing clinic profiles to optimize capacity utilization, including regular assessments of clinic performance and implementing corrective measures as necessary.
  • Delivering an efficient secretarial and administrative service to a multidisciplinary team, incorporating digital dictation and voice recognition technologies, and ensuring quality control of documentation.
  • Collaborating closely with the multidisciplinary team to ensure prompt and effective handling of all correspondence.
  • Typing letters and documents not generated through voice recognition and contributing to the development of Standard Operating Procedures (SOPs).

Working for Barts Health NHS Trust

Barts Health is one of the largest NHS trusts in the UK, recognized for its commitment to delivering high-quality healthcare services. We are on an exciting journey to enhance our organizational performance and clinical reputation, striving to provide exceptional care to our patients.

Our vision is to be a leading group of NHS hospitals, known for excellence and innovation, ensuring safe and compassionate care for our patients. We are dedicated to creating an outstanding workplace that embodies our WeCare values, promoting inclusivity and a sense of belonging for all staff members.

Detailed Job Description and Requirements

For a comprehensive overview of the role's key tasks and responsibilities, as well as the qualifications and skills required, please refer to the attached documents.

Person Specification

Qualifications

Essential Criteria

  • GCSE A Level or equivalent standard of education.
  • ECDL certification.

Desirable Criteria

  • AMSPAR or equivalent qualification, demonstrating a good understanding of medical terminology.
  • Supervisory or office management skills equivalent to certificate level.

Experience

Essential Criteria

  • Experience in medical secretarial roles and/or pathway administration.

Knowledge

Essential Criteria

  • Proficiency in various IT applications, including Microsoft Office.

Desirable Criteria

  • Familiarity with IT systems such as CRS, eRS, EMIS, and EPR.

Skills

Essential Criteria

  • Proactive approach with the ability to work independently.
  • Strong personal presentation and service orientation.
  • Commitment to ongoing personal development and learning.
  • Understanding of national targets related to patient pathways.
  • Efficient resource management skills and the ability to encourage others to do the same.
  • Team-oriented mindset, with a willingness to seek assistance and escalate issues when necessary.

Desirable Criteria

  • Knowledge of the 18-week referral to treatment rules.
  • Understanding of NHS-wide initiatives and experience in local implementation.
  • Ability to provide constructive feedback and suggestions for service improvement.

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