Healthcare Pathway Administrator
3 weeks ago
Position Overview
We are pleased to announce a unique opportunity to become a part of the HPB department at Barts Health NHS Trust as a Band 4 Healthcare Pathway Administrator.
This role is designed to enhance the patient experience through effective management of administrative processes within the healthcare setting.
The successful candidate will cultivate essential working relationships with all members of the clinical and administrative teams, including nursing and medical personnel, allied health professionals, and support staff. They will serve as a vital communication link with patients, their families, general practitioners, and other external and internal stakeholders.
To excel in this position, candidates must demonstrate a solid understanding of patient pathway management. Exceptional communication and organizational skills are essential, along with the ability to negotiate and collaborate effectively in a team-oriented environment. This role offers the chance to engage with patients and staff to ensure a responsive and proactive service.
Key Responsibilities
The primary objective of this position is to oversee the administrative functions of patient pathways, ensuring a seamless and efficient service for patients throughout their care journey with the Trust. The post holder will also contribute to delivering a high-quality administrative service to the Gynaecology Oncology Team.
In summary, the responsibilities include:
- Managing the administrative processes related to patient pathways and the operational effectiveness of clinical teams, ensuring compliance with quality targets.
- Acting as a primary contact for patients, facilitating access to healthcare professionals, providing appointment information, and addressing various inquiries.
- Overseeing clinic profiles to optimize capacity utilization, including regular assessments of clinic performance and implementing corrective measures as necessary.
- Delivering an efficient secretarial service to the Gynaecology Oncology Team, which includes the implementation of audio dictation and voice recognition services, along with quality assurance of documentation.
- Typing correspondence using audio dictation and voice recognition technologies.
- Collaborating with the clinical team to monitor genetic cases and coordinate monthly multidisciplinary team meetings.
About Barts Health NHS Trust
Barts Health is recognized as one of the largest NHS trusts in the UK and is a leading provider of healthcare services.
The Trust is embarking on an exciting journey of improvement, aiming to become an outstanding organization with a world-class clinical reputation. Having successfully moved beyond special measures, we are now focused on enhancing all services for our patients.
Our vision is to be a high-performing group of NHS hospitals, celebrated for excellence and innovation, while providing safe and compassionate care to our patients in east London and beyond. This includes a commitment to patient safety and delivering consistently high standards of care. We also strive to be an exceptional workplace, where our values and behaviors guide our collaborative efforts.
We are dedicated to fostering an inclusive environment where every staff member feels a sense of belonging, valuing diversity, and promoting an inclusive workplace culture.
Detailed Job Description and Responsibilities
The comprehensive job description outlines the key tasks and responsibilities associated with this role, while the person specification details the qualifications, skills, experience, and knowledge required. For further information, please refer to the attached documents.
Person Specification
Qualifications
Essential Criteria
- GCSE, A-Level, or equivalent educational qualifications.
- A solid understanding of medical terminology acquired through education, training, or work experience.
- Proficiency in IT, including ECDL or equivalent experience with various software applications such as Word, Excel, Outlook, and PowerPoint.
Experience
Essential Criteria
- Experience with a range of IT applications, including ECDL or equivalent.
Skills
Essential Criteria
- Highly developed communication skills, with the ability to reassure patients experiencing anxiety.
- A methodical and logical approach to prioritizing and planning work.
- Proficient keyboard skills for data entry and system access; competent in Microsoft Office applications.
- Ability to communicate professionally at all levels.
- Proactive with the capacity to use initiative effectively.
- Capability to utilize information for monitoring processes, planning, and initiating actions.
Desirable Criteria
- Familiarity with various Trust-specific IT applications, such as CERNER and G2.
- A sound understanding of NHS-wide initiatives and experience in local implementation.
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