Healthcare Pathway Administrator
3 weeks ago
Job Overview
The role involves providing administrative assistance to the Fetal Cardiology department, operating across multiple sites.
Important Note: This position may be filled quickly due to a high volume of applications.
Key Responsibilities
The responsibilities outlined below are indicative of the Patient Pathway Coordinator position and its function within the organization; they are not exhaustive, and the individual may be expected to undertake additional or alternative administrative and managerial tasks to facilitate the effective operation of the department.
About the Organization
Guy's and St Thomas' NHS Foundation Trust is dedicated to delivering services for women, children, and young people. Our patient base continues to expand, and we offer a comprehensive range of health services from pre-conception through childhood and into adulthood. We are uniquely positioned to provide high-quality, integrated care for mothers, infants, and children, with a focus on collaboration across various clinical specialties.
Since the integration of Children's cardiac, respiratory, and intensive care services, we have operated as a unified service across multiple sites, ensuring strong leadership and collaboration between teams.
Job Duties
- Monitor and assess patient care and treatment progress in accordance with Trust and local policies.
- Manage patient pathways effectively and liaise with clinicians as necessary.
- Ensure precise data entry and maintain accurate records.
- Identify subsequent steps in the patient care pathway based on clinical requirements.
- Process patient referrals in alignment with established timelines and requirements.
- Provide administrative support to relevant teams, ensuring all necessary documentation and clinical information is accessible.
- Respond to inquiries regarding patient care and treatment pathways in a timely manner.
- Develop familiarity with the milestones of the assigned patient pathways.
- Attend relevant meetings and follow up on actions related to patient care.
- Participate in national audits and gather data as needed to enhance treatment outcomes.
- Propose improvements to the patient care pathway and tracking processes.
- Monitor patient progress and collaborate with clinicians and managers to expedite treatment.
- Address daily operational issues, ensuring resolution and escalating significant concerns to management.
- Facilitate the efficient transfer of patients and information between trusts and organizations involved in the patient pathway.
- Collaborate within a multi-disciplinary team to develop services in line with departmental and Trust objectives.
- Ensure health records are tracked and stored securely according to policy.
- Cultivate working relationships with a diverse range of clinical and managerial personnel.
- Responsible for maintaining and updating patient information in relevant databases to ensure efficient pathway management.
- Engage in departmental development initiatives and participate in meetings.
- Undertake any other duties necessary for the smooth operation of the department.
- Complete required training to fulfill job responsibilities.
Person Specification
Qualifications/ Education
Essential
GCSEs or equivalent, including Mathematics and English.Desirable
Qualification or training in customer service.Experience
Essential
Demonstrated administrative experience.Desirable
Experience in an administrative role within the NHS. Experience in supervising staff.Skills/Knowledge/Ability
Essential
Proficient IT skills, particularly in Microsoft Office applications, including Word, Outlook, and Excel. Strong organizational and time management skills to meet deadlines. Ability to manage challenging interactions with service users. Excellent interpersonal skills, with the ability to communicate effectively with a diverse range of multi-disciplinary staff.-
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