Urology Patient Pathway Manager

3 weeks ago

London, Greater London, United Kingdom University College London Hospitals NHS Foundation Trust Full time

Position Overview

We are pleased to announce a remarkable opportunity within our Urology division for a Patient Pathway Manager to join our Andrology team.

The successful candidate will oversee the administrative functions related to patient treatment pathways, ensuring a seamless and effective service for both the multidisciplinary team and patients. This role is pivotal in delivering exceptional administrative support, enhancing patient experiences, and providing outstanding customer service.

Candidates should possess excellent written and verbal communication skills, along with experience in database management and proficiency in Excel. The ideal individual will be proactive, take ownership of their responsibilities, and manage a substantial workload efficiently.

Important Note

This position may be filled prior to the official closing date. We encourage interested candidates to submit their applications promptly.

Key Responsibilities

This is a full-time role that involves collaboration with a multidisciplinary clinical and administrative team. We seek a dynamic and enthusiastic individual who demonstrates a commitment to maintaining and enhancing high-quality patient care. Strong interpersonal skills are essential, as the role requires close cooperation within a multidisciplinary environment.

Essential attributes include excellent organizational and communication skills, adaptability, precision, and the ability to work independently with meticulous attention to detail in a fast-paced setting. A solid understanding of Excel is critical for this position.

The successful candidate will be a collaborative team member who actively contributes to achieving the Trust's objectives and embodies our core values, behaviors, and standards.

About Our Organization

University College London Hospitals NHS Foundation Trust (UCLH) is recognized as one of the most intricate NHS trusts in the UK, catering to a large and diverse population. We provide academically led acute and specialized services to individuals from the local community, across the United Kingdom, and internationally. Our mission is to deliver top-tier patient care, exceptional education, and world-class research.

We offer premier acute and specialized services across multiple sites, including:

  • University College Hospital
  • National Hospital for Neurology and Neurosurgery
  • Royal National ENT and Eastman Dental Hospitals
  • University College Hospital Grafton Way Building
  • Royal London Hospital for Integrated Medicine
  • University College Hospital Macmillan Cancer Centre
  • The Hospital for Tropical Diseases
  • University College Hospital at Westmoreland Street

Our commitment lies in diagnosing and treating a wide array of complex illnesses. UCLH specializes in women's health and the management of cancer, infectious diseases, neurological, gastrointestinal, and oral health issues. We also provide world-class support services, including critical care, imaging, nuclear medicine, and pathology.

We are dedicated to sustainability and have pledged to achieve carbon net zero status, integrating sustainable practices throughout UCLH. Our ambitious targets include reaching net zero for direct emissions by 2031 and indirect emissions by 2040.

Job Responsibilities

For a comprehensive Person Specification and further details regarding the primary responsibilities of this role, please refer to the attached Job Description.

Join us in being part of a leading NHS trust recognized for its excellence in the healthcare sector.

Person Specification

Knowledge and Qualifications

Essential

  • Minimum of GCSE level education or equivalent, with Grade C or above in English and Mathematics.
  • Familiarity with administrative processes, gained through training and/or prior experience in an administrative role.
  • Understanding of the importance of confidentiality and knowledge of the Data Protection Act.

Desirable

  • NVQ Level 3 in Business Administration, Customer Service, Healthcare Support Services, or a related qualification.

Experience

Essential

  • Experience in a customer-facing, non-routine environment, demonstrating the ability to respond to inquiries and manage unpredictable situations effectively.
  • Previous experience within the NHS or a healthcare setting.

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