Helpdesk Administrator

5 days ago


StokeonTrent, Stoke-on-Trent, United Kingdom CV-Library Full time

CV-Library is seeking a Helpdesk Administrator to join their team in Stoke, Staffordshire. This full-time role offers a competitive salary of £25,000 per annum.

The ideal candidate will have excellent communication skills and be able to resolve client requests efficiently. They should also be able to work well under pressure and meet deadlines.

Below are the key responsibilities and requirements for this position:

Key Responsibilities:
  • To provide first-line technical support to clients via phone, email, or other digital channels.
  • To troubleshoot and resolve technical issues in a timely manner.
  • To maintain accurate records of client interactions and technical issues resolved.
Requirements:
  • A strong understanding of IT systems and software applications.


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