
Weekend Operations Specialist
18 hours ago
Medacs Global Group is seeking a skilled Weekend Operations Specialist to join our Litmus Workforce Solutions team in Southend-on-Sea, Essex.
This part-time role involves providing exceptional services to clients and candidates while working as part of a collaborative team. As a key member of our Managed Service, you'll be responsible for general administrative tasks, including helpdesk support, pay queries, timesheet monitoring, and on-site compliance checking.
You'll work closely with the client to ensure all contractual obligations are met, and maintain up-to-date candidate profiles on our database. This is an excellent opportunity to develop your skills and experience in a fast-paced environment.
About the TeamWe're a dynamic team that's passionate about making a difference in the lives of our candidates and clients. We believe in creating a positive work environment where everyone can thrive.
- Provide telephone support to clients and candidates during service hours at weekends.
- Manage the service inbox, responding to queries or directing them to the relevant team member within agreed timescales.
- Conduct pre-employment checks to verify candidate information.
- Process and check full compliance for internal and external candidates, chasing any missing documentation as necessary.
- Ensure all timesheets are submitted and processed correctly.
- Review reports to identify areas for improvement.
- Resolve payroll queries and respond to customer inquiries.
- Offer on-site system training and support to new users.
- Attend on-site meetings and present MI reports.
- Identify opportunities for cost savings and process improvements.
- Provide first-line support for issues and complaints, gathering relevant information.
- Maintain accurate system records.
As a valued member of our team, you'll enjoy a range of benefits, including:
- A competitive salary of £23,000 - £25,000 per annum (pro rata), plus bonus.
- Pro-rata 25 days annual leave, rising to 30 days with length of service, plus public holidays and your birthday off.
- A paid volunteering day.
- Company pension and life assurance.
- Access to an Employee Assistance Programme for wellbeing support.
- A voluntary mentoring programme.
- Reward and recognition awards.
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