Helpdesk Technician

1 week ago


BradfordonAvon, Wiltshire, United Kingdom Wildcat Careers Ltd Full time

We are seeking a highly motivated and skilled Helpdesk Technician to join our award-winning team at Wildcat Careers Ltd.

As a Helpdesk Technician, you will play a key role in our dynamic helpdesk, providing exceptional customer service and technical support to our clients.

You will work closely with our team to diagnose and resolve complex technical issues, leveraging your expertise in Microsoft Windows and desktop operating systems, as well as Microsoft 365 administration.

The successful candidate will have a proven track record of working within an MSP environment, with expertise in areas such as Microsoft Windows Server, Active Directory, and Apple devices.

Responsibilities:

  • Manage and maintain Microsoft 365 environments, including SharePoint, Teams, and OneDrive.
  • Support Microsoft Windows desktop operating systems, including installation, configuration, updates, and troubleshooting.
  • Diagnose and resolve issues related to antivirus software, networking, printers, and connectivity.

Salary and Benefits:

  • Up to £28,000 per annum, depending on experience.
  • Hybrid work model, with two days remote and three days on-site.
  • Unlimited individual training opportunities.
  • Funding for accreditations and certifications.
  • 22 days holiday plus bank holidays.
  • Birthday leave.
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