IT Support Technican
3 days ago
Title: IT Support Technician
Location: Wiltshire, BA15 - Hybrid
Salary: Up to 28K depending on experience plus excellent benefits
Company Information
An award-winning Managed Service Provider based in Bradford on Avon, Wiltshire, known for its people-focused culture, strong values, and vibrant work environment. The company has been independently recognised as a "Great Place to Work" and fosters a fun and engaging workplace.
The passionate and committed team embraces a hybrid work model, with Mondays and Tuesdays remote and the remainder of the week in the office for collaborative work.
Salary and Benefits:
- Up to 27K, depending on experience, plus excellent benefits
- Hybrid work model: 2 days remote, 3 days on-site
- Unlimited individual training opportunities
- Funding for accreditations and certifications
- 22 days holiday plus bank holidays (increasing by 1 day for each year of service)
- Birthday leave (in addition to annual leave)
- Spot bonuses
- Healthcare cash plan
- Twice yearly performance reviews and annual salary reviews
- Free on-site parking, on-site drinks fridge, air fryer, and staff break-out area
- Team events
- Excellent career progression opportunities
- Carbon-neutral company and certified "Great Place to Work"
The Role
As an IT Support Technician, you will play a key role in our award-winning helpdesk, providing exceptional customer service and technical support to over 300 businesses across the Southwest and the UK. You'll work closely with a growing team of seven IT Support Technicians, collaborating to solve challenges and exceed client expectations.
Working within a dynamic and fast-paced helpdesk environment, you'll have the opportunity to visit client sites as required, enhancing your skills and impact. You'll thrive in a supportive team committed to delivering top-tier customer support and service excellence.
Key Duties and Responsibilities:
- Manage and maintain Microsoft 365 environments, including SharePoint, Teams, and OneDrive.
- Support Microsoft Windows desktop operating systems, including installation, configuration, updates, and troubleshooting.
- Oversee the deployment, configuration, and management of Microsoft Windows Server environments and Active Directory to ensure secure and efficient operations.
- Diagnose and resolve issues related to antivirus software, networking, printers, and connectivity, ensuring minimal downtime and high service levels.
- Provide technical support and troubleshooting for Apple devices.
- Configure firewalls, routers, and other network security devices to maintain secure and efficient network operations.
Essential Experience & Qualifications:
- Proven experience working within a Managed Service Provider (MSP) environment
- 2+ years of experience in the following areas:
- Microsoft Windows and desktop operating systems
- Microsoft Windows Server and Active Directory
- Microsoft 365 administration, including SharePoint, Teams, and OneDrive
- Antivirus, networking, printers, and connectivity troubleshooting
- Support for Apple devices and operating systems
- Firewall and router configuration
Person Specification:
- Confident self-starter, capable of both team collaboration and independent work
- Outstanding customer service skills
- Ability to remain calm under pressure and manage conflicting priorities effectively
- Highly motivated to resolve customer issues promptly and efficiently
- Strong analytical and problem-solving skills
- Excellent troubleshooting skills
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