Customer Service Support Expert

6 days ago


StocktononTees, Stockton-on-Tees, United Kingdom Just IT Recruitment Full time
About the Role

We are looking for a highly skilled and experienced Customer Service Support Expert to join our team. The ideal candidate will have excellent communication skills and a passion for delivering exceptional customer service.

Key Responsibilities:
  1. Premier Client Engagement: Act as the primary point of contact, addressing enquiries and technical concerns with professionalism.
  2. First-Class Remote Support: Provide exemplary 1st line support via remote access tools, swiftly resolving IT issues.
  3. Expert PC/Laptop Assembly, Repair, and Troubleshooting: Construct, repair, and troubleshoot systems to maintain optimal performance.
  4. Collaborative Project Support: Assist 2nd and 3rd line technicians, fostering a cohesive team environment.
  5. Superior Customer Service: Deliver exceptional service, exceeding client expectations.
  6. Problem-Solving and Analysis: Identify and resolve issues using critical thinking and innovative solutions.
  7. Documentation and Reporting: Maintain accurate records and provide comprehensive reports.
  8. Promote Excellence: Foster a culture of collaboration, improvement, and ethical standards.
Requirements:
  • Microsoft Desktop Operating Systems: Proficiency in Windows 7/8/10 and Windows 11 is essential for troubleshooting and providing support.
  • Server Operating Systems: Familiarity with server operating systems (Server 2022/2019/2016/2012/2008) and key technologies (DHCP/DNS) is preferred.
  • Microsoft 365: Experience with Microsoft 365 is highly desirable.
  • Timekeeping and Communication Skills: Strong timekeeping and communication skills are necessary for effective collaboration.
  • Adaptability: Ability to work calmly under pressure ensures efficient problem-solving.
  • Continuous Learning: Passion for continuous learning and expanding IT knowledge is crucial.
  • Customer-Facing Support: Excellent customer-facing support skills enhance the overall experience.
  • Flexibility: Adaptability and flexibility in dealing with evolving technologies and diverse client needs.


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