Customer Support Specialist

1 day ago


StocktononTees, Stockton-on-Tees, United Kingdom CalPortland Full time
Customer Support Specialist - Cement Industry

This role involves providing exceptional technical support to CalPortland's customer base in Southern California, Arizona, and Southern Nevada.

Key Responsibilities:
  • Develop strong relationships with customers and internal stakeholders through effective communication and collaboration
  • Evaluate and improve cement performance and quality at production and distribution locations
  • Analyze customer data to identify trends and opportunities for growth
  • Collaborate with sales and operations teams to develop strategies for increasing customer satisfaction
  • Provide expert knowledge on cement specifications and requirements to various agencies
  • Deliver training sessions to sales and operations personnel on cement-related topics
  • Conduct customer service testing and evaluate results with Central Laboratory personnel
  • Maintain open communication channels with management regarding cement quality and product development

Estimated Salary: $95,000 - $115,000 per year. Self-motivated individual with 8-12 years of experience in the cement/concrete industry or construction materials industry required.



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