Customer Service Representative
24 hours ago
**Job Title:** Customer Service Representative
We are seeking an experienced customer service representative to join our team at Austin Fraser. The successful candidate will be responsible for responding promptly and professionally to customer inquiries, as well as handling calls, emails, and other correspondence.
Key Responsibilities:
- Respond to customer emails and inquiries in a timely and professional manner.
- Contact clients to process contract renewals and send essential documents.
- Manage data by transferring information to and from spreadsheets.
- Transfer calls to the correct department or specific individuals.
- Guide clients through services, terms, and conditions.
Requirements:
- Bachelor's degree in a related field (e.g. business, communications).
- Minimum 2 years of experience in an administrative role, preferably within the professional services industry.
- Strong communication and customer service skills.
- Ability to manage multiple tasks efficiently and effectively.
- Familiarity with office management systems and procedures.
Benefits:
- $40,000 - $50,000 per annum (estimated salary).
- Free parking available at the workplace.
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