Bereavement Contact Centre Representative

2 weeks ago


StocktononTees, Stockton-on-Tees, United Kingdom Tate Full time

Tate is looking for a dedicated Bereavement Contact Centre Representative to join our team. The successful candidate will work on a hybrid basis in Teesside, providing exceptional customer service and support to customers.

This role offers a 6-month temporary contract, with an estimated salary of £24,000 per annum. Shifts will be scheduled between 08:00-18:00 Monday-Friday and 09:00-14:00 Saturday.

Key responsibilities include:

  • Answering customer queries and providing a tailored telephony service
  • Supporting customers in their time of need
  • Collaborating with the team to ensure excellent customer service

Applicants should have:

  • Significant customer service experience
  • Strong communication and interpersonal skills
  • Ability to work under pressure
  • Flexibility and adaptability


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