Customer Service Team Lead

2 weeks ago


StokeonTrent, Stoke-on-Trent, United Kingdom Equans UK Full time

**Job Title:** Customer Service Team Lead

**Location:** Stoke-on-Trent, UK

We are seeking an experienced Customer Service Team Lead to join our team at Equans UK. As a key member of our customer service team, you will be responsible for delivering exceptional customer service and ensuring that all customer inquiries are handled efficiently and effectively.

The successful candidate will have relevant customer service experience and the ability to use a range of IT software packages. A competitive salary of £25,000 - £30,000 per annum, plus benefits, is on offer for this exciting opportunity.

Key Responsibilities:

  • Interpret and log work order requests, inputting details into an in-house system, providing regular updates to the status of the request through to work complete status in line with Service Level Agreements (SLAs).
  • Liaise with wider team members to ensure the best resolution, consistent with the contract.
  • Complete all administration tasks that relate to the contact, including assigning contract colleagues and sub-contractors to work orders, purchasing and finance tasks.
  • Liaise with relevant Contract staff and subcontractors in relation to all aspects of service requests and ensure required information is returned in a timely manner. Respond to queries, amend data and re-issue tasks as required.
  • Carry out monitoring of CAFM (Maximo) data to ensure that Helpdesk work orders have been accurately created, assigned, prioritised and categorised in line with contractual KPI's and SLA's.
  • Support the planned maintenance programme by scheduling activities for engineers, sub-contractors and site managers.
  • Comply with company procedures to ensure that all risks relating to safety, health, environment and quality are effectively managed through the use of risk assessments, PPE, training and company procedures to ensure a safe working environment.

Benefits:

  • A competitive salary of £25,000 - £30,000 per annum.
  • 24 days annual leave, plus public holidays.
  • Life Cover equivalent to 1.
  • Employee discount shopping schemes on major brands and retailers.
  • Gym membership discounts.
  • Cycle to work scheme.
  • Holiday purchase scheme.
  • Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes.
  • Attractive Employee Referral Rewards Scheme.
  • Access to our growing employee networks.
  • 24/7 Employee Assistance Program and access to mental wellbeing app.


  • Stoke-on-Trent, Stoke-on-Trent, United Kingdom Premier Inn Full time

    We're seeking a Customer Service Team Member to join our Nights team at Premier Inn Stoke (Trentham Gardens). If you possess exceptional communication skills and can maintain a calm demeanor under pressure, we'd love to hear from you!In this role, you'll be responsible for providing top-notch service to our guests while working closely with the hotel team to...


  • Stoke-on-Trent, Stoke-on-Trent, United Kingdom United Parcel Service of America, Inc Full time

    Company Overview: United Parcel Service of America, Inc. is a leading logistics and transportation company dedicated to delivering packages efficiently and safely.Salary: $44 per hour, competitive pay for your hard work and dedication.Job Description: As a Part Time Warehouse Operative, you will be responsible for moving and sorting packages in a fast-paced...


  • Stoke-on-Trent, Stoke-on-Trent, United Kingdom Avery Healthcare Full time

    Job OverviewWe are seeking a well-organised, enthusiastic, and dedicated individual to join our friendly, award-winning team as Customer Service Advisor. Your focus will be to support the Home by providing a positive and welcoming public image at the first point of contact.The ideal candidate must have effective interpersonal skills, a professional telephone...

  • Store Team Lead

    3 weeks ago


    Stoke-on-Trent, Stoke-on-Trent, United Kingdom Tesco Partners Full time

    Job DescriptionA store team lead plays a vital role in ensuring the smooth operation of our Tesco stores. This includes managing day-to-day tasks, leading teams, and providing excellent customer service.We are looking for a motivated and organized individual to join our team as a store team lead. As a store team lead, you will be responsible for:Managing...


  • Stoke-on-Trent, Stoke-on-Trent, United Kingdom EE Full time

    About EEAt EE, we're passionate about helping our customers succeed. We're looking for a talented individual to join our team as a Customer Service Consultant. In this role, you'll play a crucial part in connecting our customers with the products and services they need.Your Key Responsibilities:Talk to customers over the phone when they first join us,...


  • Stoke-on-Trent, Stoke-on-Trent, United Kingdom Tesco Full time

    About the Role">We are seeking a highly motivated and enthusiastic Customer Service Team Member to join our team at our Hanley store. As a key member of our team, you will play a vital role in delivering exceptional customer service and ensuring that our customers have an outstanding shopping experience.


  • Stoke-on-Trent, Stoke-on-Trent, United Kingdom EE Full time

    Role OverviewLooking to utilise your problem-solving skills in a customer-facing role? Our Home Connections team is seeking an individual who can provide technical support to our customers. Key responsibilities include resolving customer queries and resolving technical issues. This role is perfect for individuals who enjoy gaming or tinkering with...


  • Stoke-on-Trent, Stoke-on-Trent, United Kingdom TENON FM Full time

    About the Position: Tenon FM is seeking a highly motivated and reliable Cover Cleaner / Cleaning Operative to join our team. The successful candidate will be responsible for maintaining a high standard of cleanliness in our premises, ensuring that all areas are clean, presentable and serviceable at all times.This is a part-time position with flexible...


  • Stoke-on-Trent, Stoke-on-Trent, United Kingdom Genting Casinos UK Ltd. Full time

    **Job Overview:**Genting Casinos UK Ltd is seeking a talented Customer Service Team Member to join our Food and Beverage team.As a key member of our team, you will be responsible for delivering an exceptional customer experience, ensuring that every guest leaves feeling valued and satisfied.**Key Skills and Responsibilities:**Deliver outstanding customer...


  • Stoke-on-Trent, Stoke-on-Trent, United Kingdom greene king Full time

    Career Opportunity: Head of Kitchen ServicesJoin our dynamic team at Greene King and take on the challenge of leading our kitchen operations! As a highly skilled and experienced kitchen professional, you will be responsible for ensuring that our kitchens run smoothly and efficiently, delivering exceptional food quality and customer service to our guests....


  • Stoke-on-Trent, Stoke-on-Trent, United Kingdom bet365 Full time

    Job Overview:As a Service Desk Engineer at bet365, you will be the primary point of contact for our customers, responsible for resolving their technical issues and providing exceptional customer support. This is an exciting opportunity to work with a leading online betting company and make a real impact on our customers' experiences.Key...


  • Stoke-on-Trent, Stoke-on-Trent, United Kingdom Getting In Limited Full time

    Job DescriptionWe are seeking a highly motivated and organized individual to join our team as a Customer Service Apprentice. In this role, you will be responsible for providing exceptional customer service, responding to customer inquiries, and resolving issues in a timely and professional manner.The ideal candidate will have excellent communication skills,...


  • Stoke-on-Trent, Stoke-on-Trent, United Kingdom Anderson Wright Consulting Full time

    **Customer Service Advisor**We are working with a fantastic company who require a fantastic Customer Service Advisor to join their team. The company offers exceptional ongoing training and career progression.The ideal candidate will be a key player in their success and have the opportunity to work in a dynamic environment.**Key Responsibilities:**• Deliver...


  • Stoke-on-Trent, Stoke-on-Trent, United Kingdom beBee Professionals Full time £25,000 - £35,000

    beBee Professionals is looking for dedicated professionals to fill Customer Service Representative roles. As a valued member of our team, you will be responsible for delivering exceptional customer experiences and contributing to our operational excellence.Key Responsibilities:Provide top-notch customer service and support to ensure customer...


  • Stoke-on-Trent, Stoke-on-Trent, United Kingdom Stonehouse Pizza & Carvery Full time

    Role OverviewWe are seeking a Customer Service Ambassador to join our team at Stonehouse Pizza & Carvery. As a key member of our team, you will provide exceptional customer service and contribute to the success of our restaurant.

  • Culinary Team Lead

    4 weeks ago


    Stoke-on-Trent, Stoke-on-Trent, United Kingdom The Rank Group Full time

    About UsThe Rank Group is a leading hospitality and gaming company that values work-life balance, team harmony, and exceptional customer service. We are currently seeking a highly skilled Sous Chef to join our Grosvenor Casino team.Salary:£ per hour + Night Shift Bonus (up to £1 per hour) = Estimated Annual Salary: £ Job DescriptionThis role demands a...


  • Stoke-on-Trent, Stoke-on-Trent, United Kingdom beBee Professionals Full time £22,000 - £28,000

    We are seeking a skilled Customer Service Representative to provide exceptional support to our customers. Key responsibilities include:Handling customer inquiries and resolving issues in a timely manner.Providing accurate information about our products and services.Collaborating with internal teams to ensure customer satisfaction.Requirements:Previous...


  • Stoke-on-Trent, Stoke-on-Trent, United Kingdom beBee Professionals Full time £20,000 - £30,000

    Key ResponsibilitiesWe are seeking a highly motivated and customer-focused Sales Assistant to join our retail team in Stoke-on-Trent, United Kingdom.Customer Service: Provide exceptional customer service, greet and assist customers with product selection, and offer product knowledge and advice.Store Operations: Operate the cash register, handle transactions,...


  • Stoke-on-Trent, Stoke-on-Trent, United Kingdom AF Blakemore & Son Ltd Full time

    About the Role:">We are seeking a highly motivated and enthusiastic Customer Service Representative to join our team at AF Blakemore & Son Ltd. As a key member of our store team, you will play a vital role in providing exceptional customer service, driving sales, and contributing to the overall success of our Food-To-Go Department.


  • Stoke-on-Trent, Stoke-on-Trent, United Kingdom beBee Professionals Full time £20,000 - £30,000

    We are seeking a Customer Service Advisor to deliver exceptional customer service and support the store's day-to-day operations in Stoke-on-Trent, United Kingdom.Key Responsibilities:Greet and assist customers with product selection.Provide product knowledge and advice to customers.Operate the cash register and handle transactions.Maintain the store's visual...