Helpdesk Administrator
2 months ago
Are you an experienced Helpdesk Operator looking for a new challenge?
If so please read on...
Exciting opportunity for an experienced Helpdesk Administrator to work for an established Facilities company on a unique site based in Farringdon. The company provides maintenance for one of their leading contracts in the area and always aspires to provide a first class service. The successful candidate will have a proven track record of working within Facilities Management. Your main duties will consist of helpdesk, day to day administration tasks, working closely with the Helpdesk Manager chasing documentation/Invoices and answering calls and emails.
Hours/details:
- Monday to Friday
- 9:00am to 17:00pm
- Permanent position
- £26-36,000 per annum (dependant on experience)
Responsibilities & Duties:
- Receive and return phone calls in support of facilities function to ensure all activities are managed in a professional manner.
- Check and maintain FM Helpdesk Inbox
- Schedule reactive and help desk call outs.
- Open and close jobs
- To review jobs received during the working day and allocate accordingly to Engineers.
- Process purchase orders and invoices Issuing and closing planned and reactive maintenance visits Inputting data
- Support the Office & Contract Managers in the administration & delivery of departmental objectives
- Attending to queries should they arise
- General administration support
- Chasing and liaison daily
- Raising Corrective maintenance tasks following on from PPM completed tasks
- Organisation of day-to-day work to ensure that all key tasks are fulfilled
- Help Desk Experience
- Experience in FM
- General Administration
- CAFM knowledge
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