![Sodexo](https://media.trabajo.org/img/noimg.jpg)
Helpdesk Operative
2 months ago
Job Introduction
As a **Helpdesk Operative **at Sodexo in** Royal Stoke University Hospital - Newcastle-under-Lyme**, you will be the first point of contact, receiving and accurately logging all technical facilities management service requests. With an eye for detail, you will assign the tasks to the relevant Sodexo facilities management teams to complete. The role demands excellent organisational and communication skills, and the ability to work in a challenging environment. Join Sodexo and be part of something greater. You belong in a team where you can act with purpose and thrive in your own way.
**What you’ll do**:
- Answer direct phone calls and E-mails
- Accurately log all service requests
- Assign service requests
- Prepare and distribute reports
- Provide general administrative support to the team
**What you bring**:
- Computer literacy - MS office packages
- Excellent team ethos and superb communication skills
- Ability to prioritise tasks and remain calm under pressure
- Previous experience in a helpdesk environment is advantageous, but a can-do attitude and complete customer focus will tick the box
**What we offer**:
Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we also offer a range of resources, rewards and benefits for our colleagues and their families:
- Unlimited access to an online platform offering mental health and wellbeing support.
- Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work related issues or personal issues such as bereavement.
- Access to a free health and wellbeing app that provides rewards for maintaining a healthy lifestyle and includes access to a 24hr virtual GP and various other services.
- The Sodexo Discounts Scheme, offering great deals 24/7 (also open to friends and family) and/or the prepayment cashback card.
- Money Insights and financial benefits via the Salary Finance Platform.
- Save for your future by becoming a member of the Sodexo Retirement Plan
- A death in Service benefit for colleagues who pass away whilst employed by Sodexo
- Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including apprenticeships and a variety of learning and development tools.
- Cycle to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit.
- Volunteering Opportunities to enable all colleagues to help support worthwhile causes in our communities.
- Flexible and dynamic work environment
- Competitive compensation
- Full training and full protective uniform supplied
About The Company
**About Sodexo**
At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.
We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.
Click here to read more about what we do to promote an inclusive culture.
Package Description
Royal Stoke University Hospital is recruiting for a Helpdesk Operative. We are looking for someone who is dedicated to supporting both our staff and patients, offering assistance, answering inquiries, and resolving issues promptly and efficiently.
- Hours: 26.25 **per week**:
- Shift pattern: 4 on 4 off **off: 3pm-9pm**:
- Rate of pay**:£12.75 per hour**
Check your local transport links here: Plan Your Journey | Traveline - the destination you should input is**:Royal Stoke University Hospital
-
Helpdesk Operator
2 weeks ago
Stoke-on-Trent, Staffordshire, England, United Kingdom Pinnacle Group Limited Full timePinnacle Group are looking for a motivated Helpdesk Operator to be the first point of contact at the helpdesk and ensure the successful management of all jobs reported to the helpdesk. You will be joining our Helpdesk Management team based in the University of Staffordshire. Your role will involve day to day responsibility for the helpdesk and administrative...
-
Helpdesk Administrator
3 months ago
Stoke-on-Trent, United Kingdom Bouygues Energies & Services UK Full time**Helpdesk Administrator**: Bouygues Energies & Services Solutions - Stoke on Trent Bouygues Energies & Services currently has an exciting opportunity for a Helpdesk Administrator to join our Facilities Management team in Stoke-on-Trent. This is a permanent full-time position working 40 hours per week, Mon-Fri from 08:00 to 17:00. **The role**: - Provide...
-
Helpdesk Administrator
3 months ago
Stoke-on-Trent, United Kingdom xpertrecruitmentsolutionsltd.co.uk Full time**We are currently recruiting additional Helpdesk Administrators to Join our Helpdesk Service Team from our Head office in Stoke.** As a Helpdesk Administrator, you will play a crucial role in ensuring the smooth and efficient operation of their service department. Your primary responsibility will be to manage service requests, schedule appointments, and...
-
Helpdesk Operative
3 months ago
Stoke-on-Trent, United Kingdom Sodexo Full timeJob Introduction As a **Helpdesk Operative** at Sodexo in** Royal Stoke University Hospital** You will be very well organised, have outstanding communication skills, and have the ability to work in a challenging environment. Our hospitals' skilled administrative personnel support our patients and visitors in providing vital clerical services. Join Sodexo and...
-
Cafm Helpdesk Coordinator
3 months ago
Stoke-on-Trent, United Kingdom bet365 Full time**Overview**: **Support Services**: **Part Time**: **Closes 27/07/23**: **Stoke-on-Trent**: **Part Time**: **Closes 27/07/23**: **Who we are looking for**: A CAFM Helpdesk Coordinator who will use and maintain the CAFM system and allocate work to the relevant teams as well as support with general administrative tasks. As a CAFM Helpdesk Coordinator within...
-
Facility Helpdesk Coordinator
6 days ago
Stoke-on-Trent, Staffordshire, United Kingdom bet365 Full timeAs a Facilities Helpdesk Coordinator you will use and maintain the CAFM system and allocate work to the relevant teams as well as support with general administrative tasks. You will effectively assist the UK and Overseas facilities teams by managing the CAFM and Helpdesk software and various administrative duties required by the department. This...
-
Eam Helpdesk Controller
3 months ago
Stoke-on-Trent, United Kingdom Alton Towers Resort Full time**EAM Helpdesk Controller** Alton Towers Resort is a front-runner in providing high quality family entertainment. Not only does the Resort have the UK’s largest theme park, but there are four premium hotels and a wealth of family activities. **About the Role** Alton Towers Resort is on the lookout for a **EAM Helpdesk Controller **to support the...
-
Facilities Helpdesk Coordinator
11 hours ago
Stoke-On-Trent, United Kingdom bet365 Full timeAs a Facilities Helpdesk Coordinator you will use and maintain the CAFM system and allocate work to the relevant teams as well as support with general administrative tasks. You will effectively assist the UK and Overseas facilities teams by managing the CAFM and Helpdesk software and various administrative duties required by the department. This position is...
-
Facilities Helpdesk Coordinator
6 days ago
Stoke-On-Trent, United Kingdom bet365 Full timeAs a Facilities Helpdesk Coordinator you will use and maintain the CAFM system and allocate work to the relevant teams as well as support with general administrative tasks. You will effectively assist the UK and Overseas facilities teams by managing the CAFM and Helpdesk software and various administrative duties required by the department. This position is...
-
Customer Service Helpdesk Administrator
3 months ago
Stoke-on-Trent, United Kingdom xpertrecruitmentsolutionsltd.co.uk Full time**Are you an experienced Office Based Customer Service Administrator / Call Centre Advisor wanting a new varied & dynamic role with one of UKs leading Commercial Lettings companies if so, we would love to hear from you!** A Fantastic Opportunity to join one of UKs leading business letting agencies providing support to our business users. As a Helpdesk...
-
Helpdesk Support Specialist
1 day ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom bet365 Full timeAbout the Role:We are seeking a highly organized and detail-oriented Facilities Operations Coordinator to join our team at bet365. As a key member of our facilities team, you will play a critical role in ensuring the smooth operation of our facilities and providing exceptional support to our employees.Key Responsibilities:Monitor and manage all...
-
Customer Service
3 months ago
Stoke-on-Trent, United Kingdom ISS Facility Services Full time**Service Coordinator (Helpdesk)** **Contract: Key Account Network** **Location: Staffordshire** **Hours of work: 40** **Contract Type: Fixed Term Contract** As a vital member of the Service Desk team at our Facilities Helpdesk, the Service Coordinator will play a crucial role as the central point of contact for customers and operational colleagues in...
-
Helpdesk Operator
3 months ago
Stoke Mandeville, United Kingdom Sodexo Full timeJob Introduction **As a Helpdesk Operator **at Sodexo in **Stoke Mandeville Hospital**,** Aylesbury**, You will be the first point of contact, receiving and accurately logging all technical facilities management service requests. With an eye for detail, you will assign the tasks to the relevant Sodexo facilities management teams to complete. The role demands...
-
Facilities Helpdesk Coordinator
16 hours ago
Stoke-on-Trent, Staffordshire, United Kingdom bet365 Full timeAs a Facilities Helpdesk Coordinator you will use and maintain the CAFM system and allocate work to the relevant teams as well as support with general administrative tasks. You will effectively assist the UK and Overseas facilities teams by managing the CAFM and Helpdesk software and various administrative duties required by the department. This position...
-
Facilities Helpdesk Coordinator
12 hours ago
Stoke-on-Trent, Staffordshire, United Kingdom bet365 Full timeAs a Facilities Helpdesk Coordinator you will use and maintain the CAFM system and allocate work to the relevant teams as well as support with general administrative tasks. You will effectively assist the UK and Overseas facilities teams by managing the CAFM and Helpdesk software and various administrative duties required by the department. This position...
-
Facilities Helpdesk Coordinator
6 days ago
Stoke-on-Trent, Staffordshire, United Kingdom bet365 Full timeAs a Facilities Helpdesk Coordinator you will use and maintain the CAFM system and allocate work to the relevant teams as well as support with general administrative tasks. You will effectively assist the UK and Overseas facilities teams by managing the CAFM and Helpdesk software and various administrative duties required by the department. This position...
-
Facilities Operations Coordinator
9 hours ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom BET365 Full timeAbout the RoleWe are seeking a highly organized and detail-oriented Facilities Helpdesk Coordinator to join our team at BET365. As a key member of our facilities team, you will play a critical role in ensuring the smooth operation of our facilities and providing exceptional support to our employees.Key ResponsibilitiesFacilities Management: Monitor and...
-
Helpdesk Administrator
6 days ago
Stoke Gifford, South Gloucestershire, United Kingdom GRAHAM Group Full timeAbout The RoleAt GRAHAM Group, we're a leading provider of Total FM services, committed to delivering exceptional experiences for our clients and partners.Your Key Responsibilities:Manage and prioritize service requests, ensuring timely and efficient resolution.Coordinate with maintenance teams and supply chain partners to allocate and track work...
-
Facilities Operations Coordinator
7 hours ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom bet365 Full timeJob Summary:The Facilities Helpdesk Coordinator will play a crucial role in supporting the facilities teams at bet365. This position requires a highly organized and detail-oriented individual who can effectively manage multiple tasks and priorities.Main Responsibilities:Monitoring and Management: Monitor all mailboxes, CAFM, and booking systems to ensure...
-
Facilities Operations Coordinator
6 hours ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom bet365 Full timeJob Title: Facility Helpdesk CoordinatorJob Summary:We are seeking a highly organized and detail-oriented Facility Helpdesk Coordinator to join our team at bet365. As a key member of our facilities team, you will be responsible for providing exceptional support to our employees and stakeholders by managing our CAFM system, allocating work to relevant teams,...