Eam Helpdesk Controller

4 months ago

StokeonTrent, United Kingdom Alton Towers Resort Full time

**EAM Helpdesk Controller**

Alton Towers Resort is a front-runner in providing high quality family entertainment. Not only does the Resort have the UK’s largest theme park, but there are four premium hotels and a wealth of family activities.

**About the Role**

Alton Towers Resort is on the lookout for a **EAM Helpdesk Controller **to support the Technical Services & Security department. Responsible for overseeing the day-to-day operations of the Resort Help Desk. You will support a team of service professionals and work to ensure that they are aware of the request for Technical support across the Resort. This will include taking requests for Resort related maintenance, assuring jobs are completed to appropriate time scales, engaging with stakeholders across departments to deliver the resort maintenance strategy and analysing trends across calls received.

**Key Objectives**:

- Managing the day-to-day operations of the Help Desk function in accordance with the Company’s mission, goals, policies and procedure process flows.
- Co-ordinating with other departments to ensure that services are delivered efficiently and effectively.
- Take ownership of all requests that are raised and ensure they are closed out within the time frame specified with the relevant Department for the requestor or provide feedback as to why the request has not been completed.
- Support, where required, the Control Operations function.
- This role will be required to assist the wider security & medical team with Resort information during a major incident.

**The Perks of the job**

We’re growing fast and alongside a fun and friendly environment, we offer a fabulous package and amazing prospects. Benefits include Pension, Life Assurance, discretionary company bonus, 25 days’ holiday and, of course, a Merlin Magic Pass which gives you and your friends and family free admission to all of our attractions worldwide, as well as 25% discount in our retail shops and restaurants and 40% discount on LEGO.

**Everyone Matters at Merlin.**

At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters
Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.

LI-OM1

  • Helpdesk Administrator

    4 months ago

    Stoke-on-Trent, United Kingdom Bouygues Energies & Services UK Full time

    **Helpdesk Administrator**: Bouygues Energies & Services Solutions - Stoke on Trent Bouygues Energies & Services currently has an exciting opportunity for a Helpdesk Administrator to join our Facilities Management team in Stoke-on-Trent. This is a permanent full-time position working 40 hours per week, Mon-Fri from 08:00 to 17:00. **The role**: - Provide...

  • Senior Specialist Regulatory and Registration Eame

    4 months ago

    Stockton-on-Tees, United Kingdom Huntsman Full time

    Job Description: Senior Specialist Regulatory and Registration EAME Huntsman has a rare opportunity for an experienced Senior Specialist Regulatory and Registration to join our EAME regional team. This role can be home-based in UK or in any of our other European locations. The purpose of this role is to act as go-to person within EAME for...

  • Customer Service

    4 months ago

    Stoke-on-Trent, United Kingdom ISS Facility Services Full time

    **Service Coordinator (Helpdesk)** **Contract: Key Account Network** **Location: Staffordshire** **Hours of work: 40** **Contract Type: Fixed Term Contract** As a vital member of the Service Desk team at our Facilities Helpdesk, the Service Coordinator will play a crucial role as the central point of contact for customers and operational colleagues in...

  • Helpdesk Coordinator

    1 week ago

    Stoke Gifford, South Gloucestershire, United Kingdom GRAHAM Group Full time

    About GRAHAM GroupWe're a leading Total FM provider and trusted University partner, committed to enhancing the student experience. Our varied and valued contributions help create a hassle-free environment for clients and engineers.Job SummaryWe're seeking an experienced Helpdesk Administrator to join our team in Bristol. As a Service Administrator, you'll be...

  • Helpdesk Coordinator

    1 week ago

    Stoke Gifford, South Gloucestershire, United Kingdom GRAHAM Group Full time

    About GRAHAM GroupWe're a leading Total FM provider and trusted University partner, committed to enhancing the student experience. Our varied and valued contributions help create a hassle-free environment for clients and engineers.Job SummaryWe're seeking an experienced Helpdesk Administrator to join our team in Bristol. As a Service Administrator, you'll be...

  • Helpdesk Coordinator

    2 days ago

    Stoke Gifford, South Gloucestershire, United Kingdom GRAHAM Group Full time

    About GRAHAM GroupWe're a leading Total FM provider and trusted University partner, committed to enhancing the student experience. Our varied and valued contributions help create a hassle-free environment for clients and engineers.Our CommitmentEnergised by continued growth, we're investing in our people and creating conditions for them to excel. If you're...

  • Helpdesk Coordinator

    2 days ago

    Stoke Gifford, South Gloucestershire, United Kingdom GRAHAM Group Full time

    About GRAHAM GroupWe're a leading Total FM provider and trusted University partner, committed to enhancing the student experience. Our varied and valued contributions help create a hassle-free environment for clients and engineers.Our CommitmentEnergised by continued growth, we're investing in our people and creating conditions for them to excel. If you're...

  • Helpdesk Administrator

    3 weeks ago

    Stoke Gifford, South Gloucestershire, United Kingdom GRAHAM Group Full time

    About The RoleAt GRAHAM Group, we're a leading provider of Total FM services, committed to delivering exceptional experiences for our clients and partners.Your Key Responsibilities:Manage and prioritize service requests, ensuring timely and efficient resolution.Coordinate with maintenance teams and supply chain partners to allocate and track work...

  • Helpdesk Administrator

    3 weeks ago

    Stoke Gifford, South Gloucestershire, United Kingdom GRAHAM Group Full time

    About The RoleAt GRAHAM Group, we're a leading provider of Total FM services, committed to delivering exceptional experiences for our clients and partners.Your Key Responsibilities:Manage and prioritize service requests, ensuring timely and effective resolution.Coordinate with maintenance teams and supply chain partners to allocate and track work...

  • Helpdesk Administrator

    4 weeks ago

    Stoke Gifford, South Gloucestershire, United Kingdom GRAHAM Group Full time

    About The RoleAt GRAHAM Group, we're a leading provider of Total FM services, committed to delivering exceptional experiences for our clients and partners.Your Key Responsibilities:Manage and prioritize service requests, ensuring timely and efficient resolution.Coordinate with maintenance teams and supply chain partners to allocate and track work...

  • Helpdesk Administrator

    3 weeks ago

    Stoke Gifford, South Gloucestershire, United Kingdom GRAHAM Group Full time

    About The RoleAt GRAHAM Group, we're a leading provider of Total FM services, committed to delivering exceptional experiences for our clients and partners.Your Key Responsibilities:Manage and prioritize service requests, ensuring timely and effective resolution.Coordinate with maintenance teams and supply chain partners to allocate and track work...

  • Helpdesk Operations Specialist

    2 weeks ago

    Stoke Gifford, South Gloucestershire, United Kingdom GRAHAM Group Full time

    About GRAHAM GroupWe're a leading Total FM provider and trusted University partner, committed to enhancing the student experience. Our varied and valued contributions help create a hassle-free environment for clients and engineers.Job SummaryWe're seeking an experienced Helpdesk Administrator to join our team in Bristol. As a Service Administrator, you'll be...

  • Helpdesk Operations Specialist

    2 weeks ago

    Stoke Gifford, South Gloucestershire, United Kingdom GRAHAM Group Full time

    About GRAHAM GroupWe're a leading Total FM provider and trusted University partner, committed to enhancing the student experience. Our varied and valued contributions help create a hassle-free environment for clients and engineers.Job SummaryWe're seeking an experienced Helpdesk Administrator to join our team in Bristol. As a Service Administrator, you'll be...

  • Helpdesk Administrator

    3 weeks ago

    Stoke Gifford, South Gloucestershire, United Kingdom GRAHAM Group Full time

    About The RoleAt GRAHAM Group, we're a leading provider of Total FM services, committed to delivering exceptional experiences for our clients and partners.Your Key Responsibilities:Manage and prioritize service requests, ensuring timely and effective resolution.Coordinate with maintenance teams and supply chain partners to allocate and track work...

  • Helpdesk Administrator

    3 weeks ago

    Stoke Gifford, South Gloucestershire, United Kingdom GRAHAM Group Full time

    About The RoleAt GRAHAM Group, we're a leading provider of Total FM services, committed to delivering exceptional experiences for our clients and partners.Your Key Responsibilities:Manage and prioritize service requests, ensuring timely and effective resolution.Coordinate with maintenance teams and supply chain partners to allocate and track work...

  • Helpdesk Administrator

    2 months ago

    Stoke Gifford, United Kingdom GRAHAM Group Full time

    About The Role At GRAHAM, we’re not just one of the UK’s leading Total FM providers - we’re also a trusted University partner, committed to enhancing the student experience for the next generation of leaders, thinkers and entrepreneurs. Your varied, and valued, contribution will help us create a hassle free environment for our clients and...

  • Senior Dot Net Developer

    7 days ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom Onyx-Conseil Full time

    {"title": "Job Description", "content": "Our Client is seeking a skilled Lead Application Developer to join their team.The ideal candidate will have a proven track record of developing applications with Microsoft Dot Net technology, with a minimum of 3 to 5 years of experience.The successful candidate will be responsible for mentoring new developers, helping...

  • Senior Dot Net Developer

    7 days ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom Onyx-Conseil Full time

    {"title": "Job Description", "content": "Our Client is seeking a skilled Lead Application Developer to join their team.The ideal candidate will have a proven track record of developing applications with Microsoft Dot Net technology, with a minimum of 3 to 5 years of experience.The successful candidate will be responsible for mentoring new developers, helping...

  • Service Coordinator

    4 months ago

    Stoke-on-Trent, United Kingdom ISS Facility Services Full time

    **Service Coordinator** **Hours of work: 40** **Contract Type: Permanent** As a valued member of our Service Desk team, you'll play a crucial role in our Facilities Helpdesk operations, serving as the central point of contact for both customers and operational colleagues. Your primary responsibility will be to take ownership of each customer request,...

  • Mobile Gas Engineer for Commercial Facilities

    1 month ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom CBW Staffing Solutions Full time

    Mobile Commercial Gas Engineer PositionCBW Staffing Solutions is seeking a skilled Mobile Commercial Gas Engineer to join our team, focusing on delivering comprehensive gas-related Planned and Reactive services across various commercial contracts. This role requires a thorough background check.Key Responsibilities:Diagnosing and repairing gas-fired boiler...