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Helpdesk Administrator

2 months ago

Stoke Gifford, South Gloucestershire, United Kingdom GRAHAM Group Full time

About The Role

At GRAHAM Group, we're a leading provider of Total FM services, committed to delivering exceptional experiences for our clients and partners.

Your Key Responsibilities:

  • Manage and prioritize service requests, ensuring timely and efficient resolution.
  • Coordinate with maintenance teams and supply chain partners to allocate and track work orders.
  • Monitor and report on key performance indicators, including response and resolution times.
  • Communicate with clients and stakeholders on job progress and completion.
  • Maintain accurate asset information and update records as necessary.
  • Process purchase orders and manage inventory.
  • Perform administrative tasks to support the helpdesk service.
  • Contribute to the development and implementation of quality control procedures.

About You:

We're looking for an experienced Helpdesk Administrator with a strong background in service desk operations.

Key Skills and Qualifications:

  • Proven experience in a helpdesk or service desk role.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong organizational and time management skills.
  • Proficiency in service software and CAFM systems.