Contract Support Administrator

3 days ago

StokeonTrent, United Kingdom Integral UK Full time

**Contract Support Administrator**

**Hours - 08:00 to 16:30 with 1 hr lunch - Office based, ST1 4NJ with parking**

**Profile Summary**

An understanding of facilities administration functions with an ability to take instructions and act on their own initiative. Must have effective communication skills, good telephone manner, general understanding of databases, word processing & the internet. The post holder must be willing to build knowledge of the contract service standards, payment mechanism and familiarity with the client to support the site management teams to manage contractual obligations.

**Responsibilities**

The post holder will assist in the running of the CAFM system and administrative service to the management teams throughout the region, including support in maintaining contractual compliance and mitigation of service failures. To provide a timely and effective service as a critical part of the facilities team. Support other contracts and parts of the division in a Facilities Coordinator capacity.

**Functions**
- To support the CDM in finance reporting functions including WIP, debt control, variance analysis, PPM costing planning/tracker and budget building
- To ensure subcontract renewals are coordinated and administered
- To train and support the development of other Facilities Coordinators and Facilities Administrators
- To deputise for Facilities Coordinators, Facilities Administrators and on occasions, the CDM
- To support the CDM by leading on administration aspects of internal and external client audits
- To complete SOPF Site Audits as required by the CDM
- Support the contract team with contractor inductions, RAMS (Risk Assessment and Method Statement) and permits
- Act as Subject Matter Expert for PFI SOP (Admin and FC related duties only)
- Provide support, training and coaching for new employees

**Other Responsibilities**
- Support the CDM in compliance with the PPM programme
- Support the CDM in compliance with client service level outputs
- Support the CDM in compliance with company Quality Assurance procedures
- Supporting the CDM in aspects of Health and Safety standards in the FM operations
- Assist other PPP premises with Reactive and PPM if requested by the CDM.
- Continue with self-development to improve service delivery and reduce outsourcing needs.

**Job Measurement Data**
- Internal and External KPI Performance
- Financial Penalties
- Internal and Reporting

**Essential**
- Must have min 3 years Facilities Coordinator in a multi contract/site or large-scale account
- Good understanding of customer service, IFM service delivery, helpdesk processes, workflows with knowledge of HR and QHS&E procedures and legislation
- Clear, confident communication skills with the ability to communicate effectively with a wide range of people both written and verbal
- Technology i.e., Microsoft Word and Excel, Outlook, and good typing skills
- Good understanding of CAFM
- Technical knowledge of Mechanical/Electrical Plant and Equipment
- Ability to prioritise workload and tasks
- Can do attitude with a proactive approach
- Have a good awareness of Health & safety working practices

**Desirables**
- IOSH (Managing safely)
- Previous history of working within Facilities Management Services and knowledge of Facilities Management software.

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