Administrative Assistant
2 weeks ago
At Team Support we are looking for a Service Coordinator to join our team
There will be shift patterns in this role - 6am - 3pm, 8am - 5pm and 9am - 6pm.
Your role will be to work within the Operational Service Centre (OSC) as part of the Operational Admin team. The main purpose of the role will be to support the Admin team, Operational field team’s, accounts and any other relevant department to deliver a high level of service to meet our customer needs and expectations.
**Main duties**
- Providing contract support to both customers and colleagues
- Engaging with suppliers to support the resolution of service failures as they arise and updating colleagues as required
- To ensure escalation of any pending issue to ISS Management within the SLA agreement
- Develop and maintain good working relationships with internal and external customers
- Collating and data inputting information into relevant reporting system (CAFM database’s)
- Creating and maintaining business reports / records of activity / databases
- Researching company databases, live or archived reports
- Following up on requests for support
- Preparing documents to send to internal teams and/or external customers
- Writing and editing company correspondence
- Coordinating and managing group mailboxes
- Giving feedback on Operational Support efficiency and suggesting possible improvements
- To carry out any other duties required by the business within the scope of the role.
- To ensure customer care principles are always practised
- To adopt a flexible and proactive approach, responding to frequently changing work priorities
- To support and maintain office Health and Safety rules
**Salary**: £10.93 per hour
**Benefits**:
- Company pension
Schedule:
- Monday to Friday
**Experience**:
- Administrative experience: 1 year (preferred)
Ability to Commute:
- Stoke-on-Trent (required)
Work Location: In person
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