Helpdesk Coordinator
4 weeks ago
About GRAHAM Group
We're a leading Total FM provider and trusted University partner, committed to enhancing the student experience. Our varied and valued contributions help create a hassle-free environment for clients and engineers.
Job Summary
We're seeking an experienced Helpdesk Administrator to join our team in Bristol. As a Service Administrator, you'll be responsible for:
- Planning and logging calls/jobs on our Company Control Hub database using service software CAFM systems.
- Allocating works orders to directly employed maintenance teams and/or supply chain.
- Tracking job progress against pre-determined KPIs, including maximum allowable response and rectification times, and implementing escalation procedures.
- Reporting back to clients and contract staff on job progress and completion.
- Uploading and amending asset information in the Control Hub database.
- Raising and issuing purchase orders.
- Operating paper-based systems as necessary to complement our operating software.
- General administration duties as required.
About the Role
This is a full-time, permanent position with a 40-hour working week, Monday to Friday. You'll be part of a dynamic team that's committed to delivering an effective and efficient helpdesk service in accordance with GRAHAM Group's ISO management systems and Quality Control procedures.
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