Helpdesk Operator

5 months ago

Stoke Mandeville, United Kingdom Sodexo Full time

Job Introduction
**As a Helpdesk Operator **at Sodexo in **Stoke Mandeville Hospital**,** Aylesbury**, You will be the first point of contact, receiving and accurately logging all technical facilities management service requests. With an eye for detail, you will assign the tasks to the relevant Sodexo facilities management teams to complete. The role demands excellent organisational and communication skills, and the ability to work in a challenging environment. Join Sodexo and be part of something greater. You belong in a team where you can act with purpose and thrive in your own way.

**What you’ll do**:

- Answer direct phone calls and E-mails
- Accurately log all service requests
- Assign service requests
- Prepare and distribute reports
- Provide general administrative support to the team

**What you bring**:

- Computer literacy - MS office packages
- Excellent team ethos and superb communication skills
- Ability to prioritise tasks and remain calm under pressure
- Previous experience in a helpdesk environment is advantageous, but a can-do attitude and complete customer focus will tick the box

**What we offer**:
Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we also offer a range of resources, rewards and benefits for our colleagues and their families:

- Unlimited access to an online platform offering mental health and wellbeing support.
- Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work related issues or personal issues such as bereavement.
- Access to a free health and wellbeing app that provides rewards for maintaining a healthy lifestyle and includes access to a 24hr virtual GP and various other services.
- The Sodexo Discounts Scheme, offering great deals 24/7 (also open to friends and family) and/or the prepayment cashback card.
- Money Insights and financial benefits via the Salary Finance Platform.
- Save for your future by becoming a member of the Sodexo Retirement Plan
- A death in Service benefit for colleagues who pass away whilst employed by Sodexo
- Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including apprenticeships and a variety of learning and development tools.
- Cycle to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit.
- Volunteering Opportunities to enable all colleagues to help support worthwhile causes in our communities.
- Flexible and dynamic work environment
- Competitive compensation
- Full training and full protective uniform supplied

About The Company
**About Sodexo**

At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.
- We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.
- We’re a ‘ban the box’ employer, which means we don’t ask people to disclose their convictions unless the role needs a security check.
- We recognise the potential of people with convictions in the job market. Helping those with a criminal history securing employment is not only critically important for the individuals themselves but can also be hugely beneficial for wider society. Offering second chances can be an effective investment in local communities and a great solution for local skills and labour market needs.

Click here to read more about what we do to promote an inclusive culture.

Package Description
- **37.5** hours per week
- **Working**:5 out of 7 - shifts are 7am - 3pm / 12 noon - 8pm / 8pm - 7am or 10pm - 6am. (nightshift is a rolling 4 shifts)
- Monday - Saturday there are enhancements of 25% and on a Sunday enhancement is 50%
- £10.64 per hour (£11.47 per hour when on night shift)
- Working across 3 different services (Reception / Switchboard / Helpdesk)
- Health and wellness support, Such as eyecare and 24hr GP
- Cycle to work scheme available post probation (3 months)
- Company pension scheme by Legal and General
- Employee assistance program with counselling and life advice supports
- Family leave options
- Full protective uniform supplied
- Training, development, and progression opportunities
- Refer a friend scheme
- Online Recognition Scheme and 100's of discounted online/High Street retailers (Reward Hub)

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