Operational Support Specialist

2 days ago


StokeonTrent, Stoke-on-Trent, United Kingdom Sodexo Full time

About the Role

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We are seeking an Operational Support Specialist to join our team at Sodexo. In this role, you will be responsible for providing exceptional customer service as a Helpdesk Operator.

Key Responsibilities:
  • Answering Direct Calls and Emails
  • Accurately Logging Service Requests
  • Assigning Tasks to Relevant Teams
  • Preparing and Distributing Reports
  • Providing Administrative Support to the Team
Requirements Skills and Qualifications:
  • Computer Literacy – MS Office Packages
  • Excellent Communication Skills and Team Ethos
  • Ability to Prioritise Tasks and Work Under Pressure
  • Previous Experience in a Helpdesk Environment is Advantageous

What We Offer:

  • Access to Mental Health and Wellbeing Support
  • Employee Assistance Programme for Everyday Issues or Larger Problems
  • Free Health and Wellbeing App with Rewards for Maintaining a Healthy Lifestyle
  • Sodexo Discounts Scheme with Great Deals 24/7
  • Money Insights and Financial Benefits via Salary Finance Platform
  • Sodexo Retirement Plan for Saving for Your Future
  • Cycle to Work Scheme for a Sustainable and Active Lifestyle
  • Volunteering Opportunities to Support Worthwhile Causes
  • Flexible and Dynamic Work Environment
  • Competitive Compensation Package


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