IT Support Specialist
1 day ago
Crimson is seeking an experienced IT Support Specialist to join our team. As a key member of our operations team, you will be responsible for ensuring the smooth running of day-to-day service operations, including the proactive management of IT services and the IT support team.
**Key Responsibilities:**
- Support the incident management process, ensuring timely and effective resolution of IT issues, minimizing impact on business operations.
- Provide direction and consultancy in ensuring the adoption of the IT service desk processes, ensuring compliance with industry standards.
- Regularly review service desk processes and suggest improvements across all support teams and processes.
- Facilitate the effective implementation or change of operational procedures or services to deliver service improvement.
- Drive implementation of best practice methodology where it does not exist or is no longer in line with the IT Strategy.
**Salary Range:** £40,000 - £45,000 per annum (dependent on experience)
We are looking for a highly motivated individual with strong leadership skills, who has hands-on experience in managing service lifecycle processes such as incident, change, problem, and service level management. If you have excellent communication skills and can present complex technical information in a clear and concise manner to non-technical stakeholders, we would love to hear from you.
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