Helpdesk Support Specialist

1 month ago


Stoke Gifford, South Gloucestershire, United Kingdom GRAHAM Group Full time
About The Role

At GRAHAM, we're a leading Total FM provider and trusted University partner, committed to enhancing the student experience. Your varied contribution will help create a hassle-free environment for our clients and Engineers. Energised by growth, we're committed to investing in our people and creating conditions for them to excel. If you're an experienced Helpdesk Operator with an appetite to succeed, we want you to be part of our team.

Key Responsibilities
  • Plan and log calls/jobs on the Company Control Hub database using service software CAFM systems.
  • Allocate works orders to directly employed maintenance teams and/or supply chain.
  • Track job progress against pre-determined KPIs, including maximum allowable response and rectification times, and implement escalation procedures.
  • Report back to clients and contract staff on job progress and completion – produce reports.
  • Upload and amend asset information as held in the Control Hub database.
  • Raise and issue purchase orders.
  • Operate paper-based systems as necessary to complement the operating software, including backup systems.
  • Perform general administration duties as required.
  • Ensure an effective and efficient helpdesk service is delivered in accordance with GRAHAM ISO management systems and Quality Control procedures.


  • Stoke Gifford, South Gloucestershire, United Kingdom GRAHAM Group Full time

    About The RoleWe are seeking a skilled Service Desk Administrator to join our team at GRAHAM Group. As a key member of our facilities management team, you will be responsible for providing exceptional support to our clients and contract staff.Key Responsibilities:Planning and logging calls/jobs on the Company Control Hub database using service software CAFM...


  • Stoke Gifford, South Gloucestershire, United Kingdom Millbank Holdings Full time

    The OpportunityMillbank Holdings is seeking an experienced Project Controls Specialist to join our team at the forefront of a sustainable future. As a key member of our engineering consultancy, you will play a vital role in driving the development of major nuclear new builds based at Sizewell C.Key Responsibilities:Local coordination of the Change Management...


  • Stoke Gifford, South Gloucestershire, United Kingdom Parker Jones Group Ltd Full time

    Job Title: Land Acquisition SpecialistAbout the Role:The Land Acquisition Specialist will be responsible for leading the acquisition of all land required for the development of a growing portfolio of renewable energy projects from site selection through development and into commercial operation.Key Responsibilities:Lead the negotiations to secure Heads of...

  • Vasectomy Specialist

    4 weeks ago


    Stoke Gifford, South Gloucestershire, United Kingdom MSI Reproductive Choices Full time

    Empowering Clients through Expert CareAt MSI Reproductive Choices UK, we believe that our clients are at the heart of everything we do. As a Vasectomy Surgeon, you will play a vital role in providing exceptional client care and supporting our mission to empower clients to make informed reproductive choices.Key Responsibilities:Providing high-quality surgical...

  • Vasectomy Specialist

    4 weeks ago


    Stoke Gifford, South Gloucestershire, United Kingdom MSI Reproductive Choices Full time

    At MSI Reproductive Choices UK, we pride ourselves on delivering exceptional care and support to our clients. As a Vasectomy Surgeon, you will be part of a team that empowers clients to make informed reproductive choices.Our client-centred care philosophy means respecting our clients as active partners in their own service, caring about who our clients are,...

  • Vasectomy Specialist

    1 month ago


    Stoke Gifford, South Gloucestershire, United Kingdom MSI Reproductive Choices UK Full time

    At MSI Reproductive Choices UK, we're committed to delivering exceptional care and support to our clients. As a Vasectomy Surgeon, you'll play a vital role in helping us achieve our vision of empowering clients to make informed reproductive choices.Key Responsibilities:Providing high-quality surgical care to clients undergoing vasectomy...


  • Stoke Gifford, South Gloucestershire, United Kingdom Sirona care & health CIC Full time

    About the RoleSirona care & health are seeking a highly motivated and enthusiastic Band 5 physiotherapist to join their rotational physiotherapy team. This is an exciting opportunity to work in a dynamic and supportive environment, delivering high-quality patient care and developing your clinical skills.The successful candidate will work in a variety of...


  • Stoke Gifford, South Gloucestershire, United Kingdom Parker Jones Group Ltd Full time

    The key objective of the Land Manager role at Parker Jones Group Ltd is to secure and manage all land required for the development of renewable energy projects. This involves leading the negotiation process to obtain Heads of Terms, Option and Lease agreements, and other land rights with landowners and their agents.Key ResponsibilitiesLead and coordinate...


  • Stoke Gifford, South Gloucestershire, United Kingdom Parker Jones Group Ltd Full time

    The Land Manager will be responsible for leading the acquisition of all land required for the development of a growing portfolio of renewable energy projects from site selection through development and into commercial operation.Key Responsibilities:Lead negotiations to secure Heads of Terms, Option and Lease agreements and other land rights with landowners...

  • Helpdesk Administrator

    6 months ago


    Stoke-on-Trent, United Kingdom xpertrecruitmentsolutionsltd.co.uk Full time

    **We are currently recruiting additional Helpdesk Administrators to Join our Helpdesk Service Team from our Head office in Stoke.** As a Helpdesk Administrator, you will play a crucial role in ensuring the smooth and efficient operation of their service department. Your primary responsibility will be to manage service requests, schedule appointments, and...


  • Stoke-on-Trent, United Kingdom bet365 Full time

    **Overview**: **Support Services**: **Full Time**: **Closes 27/07/23**: **Stoke-on-Trent**: **Full Time**: **Closes 27/07/23**: **Who we are looking for**: A CAFM Helpdesk Coordinator who will use and maintain the CAFM system and allocate work to the relevant teams as well as support with general administrative tasks. As a CAFM Helpdesk Coordinator within...

  • Helpdesk Operator

    5 months ago


    Stoke Mandeville, United Kingdom Sodexo Full time

    Job Introduction **As a Helpdesk Operator **at Sodexo in **Stoke Mandeville Hospital**,** Aylesbury**, You will be the first point of contact, receiving and accurately logging all technical facilities management service requests. With an eye for detail, you will assign the tasks to the relevant Sodexo facilities management teams to complete. The role demands...


  • Stoke-on-Trent, United Kingdom bet365 Full time

    **Overview**: **Support Services**: **Part Time**: **Closes 27/07/23**: **Stoke-on-Trent**: **Part Time**: **Closes 27/07/23**: **Who we are looking for**: A CAFM Helpdesk Coordinator who will use and maintain the CAFM system and allocate work to the relevant teams as well as support with general administrative tasks. As a CAFM Helpdesk Coordinator within...

  • Helpdesk Operative

    5 months ago


    Stoke-on-Trent, United Kingdom Sodexo Full time

    Job Introduction As a **Helpdesk Operative **at Sodexo in** Royal Stoke University Hospital - Newcastle-under-Lyme**, you will be the first point of contact, receiving and accurately logging all technical facilities management service requests. With an eye for detail, you will assign the tasks to the relevant Sodexo facilities management teams to complete....


  • Stoke-on-Trent, United Kingdom University Hospitals of North Midlands NHS Trust Full time

    An exciting fixed term opportunity has arisen within the Imaging Directorate, Royal Stoke Hospital Reception Team for an enthusiastic, efficient and flexible individual who is able to multi-task. This is a demanding role comprising a wide range of administration duties and telephone Helpdesk support. You will need to be able to communicate well at all...


  • Stoke-on-Trent, United Kingdom Alton Towers Resort Full time

    **EAM Helpdesk Controller** Alton Towers Resort is a front-runner in providing high quality family entertainment. Not only does the Resort have the UK’s largest theme park, but there are four premium hotels and a wealth of family activities. **About the Role** Alton Towers Resort is on the lookout for a **EAM Helpdesk Controller **to support the...


  • Stoke-on-Trent, United Kingdom University Hospitals of North Midlands NHS Trust Full time

    An exciting fixed term opportunity has arisen within the Imaging Directorate, Royal Stoke Hospital Reception Team for an enthusiastic, efficient and flexible individual who is able to multi-task. This is a demanding role comprising a wide range of administration duties and telephone Helpdesk support. You will need to be able to communicate well at all...


  • Stoke-on-Trent, United Kingdom University Hospitals of North Midlands NHS Trust Full time

    An exciting fixed term opportunity has arisen within the Imaging Directorate, Royal Stoke Hospital Reception Team for an enthusiastic, efficient and flexible individual who is able to multi-task. This is a demanding role comprising a wide range of administration duties and telephone Helpdesk support. You will need to be able to communicate well at all...


  • Stoke-on-Trent, United Kingdom xpertrecruitmentsolutionsltd.co.uk Full time

    **Are you an experienced Office Based Customer Service Administrator / Call Centre Advisor wanting a new varied & dynamic role with one of UKs leading Commercial Lettings companies if so, we would love to hear from you!** A Fantastic Opportunity to join one of UKs leading business letting agencies providing support to our business users. As a Helpdesk...


  • Stoke-on-Trent, United Kingdom University Hospitals of North Midlands NHS Trust Full time

    An exciting opportunity has arisen within the Imaging Directorate for an enthusiastic and efficient individual to join the team as an Imaging HelpDesk/Receptionist on 35 hours permanent contract. This post offers an excellent opportunity for individuals wishing to gain exposure to a wide range of administration tasks along with customer service skills. You...


  • Stoke-on-Trent, United Kingdom University Hospitals of North Midlands NHS Trust Full time

    An exciting opportunity has arisen within the Imaging Directorate for an enthusiastic and efficient individual to join the team as an Imaging Helpdesk/Receptionist on 26 hours permanent contract. This post offers an excellent opportunity for individuals wishing to gain exposure to a wide range of administration tasks along with customer service skills. You...

  • Helpdesk Coordinator

    6 months ago


    Stoke-on-Trent, United Kingdom Equans Full time

    **Requisition ID**: 55136 **Domain**: Support Services/Customer Services and Administration **Contract type**: Permanent **Schedule**: Full-Time **EQUANS is looking for a Helpdesk Coordinator to join our team based in Campbell Road, Stoke-on-Trent ST4 on a permanent basis. This is a full time/part-time role working 40 hours per week. On offer is a...

  • Helpdesk Coordinator

    6 months ago


    Stoke-on-Trent, United Kingdom Equans Full time

    **Requisition ID**: 55136 **Domain**: Other/Other **Contract type**: Permanent **Schedule**: Full-Time **EQUANS is looking for a Helpdesk Coordinator to join our team based in Campbell Road, Stoke-on-Trent ST4 on a permanent basis. This is a full time/part-time role working 40 hours per week. On offer is a competitive salary and benefits package.** You...

  • IT Support Specialist

    2 weeks ago


    Stoke-on-Trent, Stoke-on-Trent, United Kingdom Cathcart Technology Full time

    We are seeking an IT Support Specialist to join our dynamic IT team at Cathcart Technology. This role is crucial in providing comprehensive technical support and maintenance across our business.Key responsibilities include:Providing 1st line technical support to users through monitoring and prioritising, user requests using our IT helpdesk system, ensuring...

  • Helpdesk Operative

    5 months ago


    Stoke-on-Trent, United Kingdom Sodexo Full time

    Job Introduction As a **Helpdesk Operative** at Sodexo in** Royal Stoke University Hospital** You will be very well organised, have outstanding communication skills, and have the ability to work in a challenging environment. Our hospitals' skilled administrative personnel support our patients and visitors in providing vital clerical services. Join Sodexo and...


  • Stoke-on-Trent, United Kingdom University Hospital of North Midlands NHS Trust Full time

    Job summary An exciting fixed term opportunity has arisen within the Imaging Directorate, Royal Stoke Hospital Reception Team for an enthusiastic, efficient and flexible individual who is able to multi-task. This is a demanding role comprising a wide range of administration duties and telephone Helpdesk support. You will need to be able to...


  • Stoke-on-Trent, United Kingdom University Hospital of North Midlands NHS Trust Full time

    Job summary An exciting fixed term opportunity has arisen within the Imaging Directorate, Royal Stoke Hospital Reception Team for an enthusiastic, efficient and flexible individual who is able to multi-task. This is a demanding role comprising a wide range of administration duties and telephone Helpdesk support. You will need to be able to...


  • Stoke-on-Trent, Stoke-on-Trent, United Kingdom Principal IT Full time

    Key Responsibilities:As a skilled IT Field Support Engineer for Principal IT, you will play a crucial role in supporting the company’s future strategy. You will be responsible for managing and monitoring 3rd line Helpdesk issues, providing 2nd and 3rd level support, and installing, configuring, testing and maintaining operating systems, application...

  • Stock Controller

    5 months ago


    Stoke Gifford, United Kingdom Specialist Recruit International Full time

    **Stock Controller** Bristol £26-28k plus benefits Reporting to the Logistics Manager, the main purpose of the job is to ensure company stock is maintained, reviewed, and replenished efficiently to service the needs of the business. **Key responsibilities & accountabilities** - Raising, processing, and progressing engineer orders for replenishment of...