IT Support Specialist
2 weeks ago
We are seeking an IT Support Specialist to join our dynamic IT team at Cathcart Technology. This role is crucial in providing comprehensive technical support and maintenance across our business.
Key responsibilities include:
- Providing 1st line technical support to users through monitoring and prioritising, user requests using our IT helpdesk system, ensuring all user tickets are assigned, responded to, and closed off within SLA.
- Identifying software and hardware problems, as well as completing repairs and upgrades.
- Monitoring alerts and acting as first response, escalating where required.
- Monitoring and maintaining backup systems across the business.
- Helping in the installation and configuration of new Servers, networking infrastructure and other IT equipment across the business.
- Computer, Tablet, and mobile phone builds, rebuilds and configuration.
- Telephony configuration and management.
- Office 365 Support.
- Providing support when required to the broader IT team including Infrastructure, Software and Security Teams.
Qualifications and Skills:
- Understanding of Windows 7, 10 and Windows 11 Operating Systems, including installation, configuration, and fault-finding activities.
- Microsoft Office 365 support.
- Strong communication and problem-solving skills
- Full UK driving licence and willingness to travelling to our sites across the UK.
- Linux/AD/VMware (Bonus)
In return, we are able to offer a competitive salary of £27,000 - £30,000 as well as a variety of perks including:
- Employee benefits portal with access to exclusive deals and discounts on 100s of high street brands, utilities, eating out and more
- Confidential 24/7 wellbeing support.
- Cycle to Work Scheme.
- Funded learning and career development opportunities.
- Company provided Life Assurance policy.
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