Imaging Receptionist/Helpdesk

3 days ago


StokeonTrent, United Kingdom University Hospital of North Midlands NHS Trust Full time

Job summary

An exciting fixed term opportunity has arisen within the Imaging Directorate, Royal Stoke Hospital Reception Team for an enthusiastic, efficient and flexible individual who is able to multi-task.

This is a demanding role comprising a wide range of administration duties and telephone Helpdesk support. You will need to be able to communicate well at all levels and have good attention to detail . Telephone / ICT skills are essential. You will be a quick thinker who is able to juggle tasks, a team player and also a confident person who is able to work independently.

You will need to be flexible as the rota requires Monday to Sunday working including mornings, afternoons, long days, weekends, and bank holidays. The role will also include occasional cover at County Hospital Imaging Reception, Stafford.

Main duties of the job

To welcome patients into the Imaging Department and attend them on the Imaging computerised system. The patients attending could be for X-Ray, CT, MRI, Ultrasound and some Interventional Radiology.

To complete administration duties including using a PC to process all the referrals coming in to the department, processing DNAs, actioning emails, answering the telephone, Batch Printing and booking patients into the the correct department together with some ad hoc duties as needed.

To liaise with all clinical Team Leaders and staff in the Imaging Department.

About us

University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we're highly regarded for our facilities, teaching and research. We are the specialist centre for major trauma for the North Midlands and North Wales.

All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential.

UHNM create and encourage a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. In return we ask all of our employees to make a commitment to the values, co-created by or staff, patients and carers, and that unite us as a Trust.

At University Hospitals of North Midlands NHS Trust we know that investing in, supporting and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve.

Job description

Job responsibilities

For further information on this vacancy, please see the attached Job Description and Person Specification or contact the Hiring Manager.

Person Specification

Essential

Essential

Knowledge of Microsoft Office Good standard of Education - English and Maths Reception Experience Knowledge of Data Protection & Confidentiality Good Communication Skills

Desirable

NHS Experience Advance computer skills qualification Ability to deal with customers and handle enquiries Knowledge of CRIS Experience of handling complaints Data inputting

Experience

Essential

Handling confidential information Experience of working in a fast paced demanding administration environment Experience of handling large volume of telephone calls

Desirable

Knowledge of Imaging Services

  • Stoke-on-Trent, United Kingdom University Hospitals of North Midlands NHS Trust Full time

    An exciting opportunity has arisen within the Imaging Directorate for an enthusiastic and efficient individual to join the team as an Imaging HelpDesk/Receptionist on 35 hours permanent contract. This post offers an excellent opportunity for individuals wishing to gain exposure to a wide range of administration tasks along with customer service skills. You...


  • Stoke-on-Trent, United Kingdom University Hospitals of North Midlands NHS Trust Full time

    An exciting opportunity has arisen within the Imaging Directorate for an enthusiastic and efficient individual to join the team as an Imaging Helpdesk/Receptionist on 26 hours permanent contract. This post offers an excellent opportunity for individuals wishing to gain exposure to a wide range of administration tasks along with customer service skills. You...


  • Stoke-on-Trent, United Kingdom University Hospitals of North Midlands NHS Trust Full time

    An exciting fixed term opportunity has arisen within the Imaging Directorate, Royal Stoke Hospital Reception Team for an enthusiastic, efficient and flexible individual who is able to multi-task. This is a demanding role comprising a wide range of administration duties and telephone Helpdesk support. You will need to be able to communicate well at all...


  • Stoke-on-Trent, United Kingdom University Hospitals of North Midlands NHS Trust Full time

    An exciting fixed term opportunity has arisen within the Imaging Directorate, Royal Stoke Hospital Reception Team for an enthusiastic, efficient and flexible individual who is able to multi-task. This is a demanding role comprising a wide range of administration duties and telephone Helpdesk support. You will need to be able to communicate well at all...


  • Stoke-on-Trent, United Kingdom University Hospitals of North Midlands NHS Trust Full time

    An exciting fixed term opportunity has arisen within the Imaging Directorate, Royal Stoke Hospital Reception Team for an enthusiastic, efficient and flexible individual who is able to multi-task. This is a demanding role comprising a wide range of administration duties and telephone Helpdesk support. You will need to be able to communicate well at all...


  • Stoke-on-Trent, United Kingdom University Hospitals of North Midlands NHS Trust Full time

    Band 2 Breast Receptionist and Clerical Officer Breast Care Department at Royal Stoke Hospital with requirement for working across UHNM sites. Imaging Directorate Permanent Post - 22.5 hours per week worked over 3 days. Tuesday, Thursday and Friday. An opportunity has arisen for a Breast Receptionist and Clerical Officer in the Breast Care Department,...


  • Stoke-on-Trent, United Kingdom bet365 Full time

    Who we are looking for An IT Support Engineer who will install and configure hardware and software, acting as an escalation point to our Service Desk and working with our third line teams when required. As an experienced Engineer, you will provide support to the Business, working closely with other teams within IT Services ensuring all services are...


  • Stoke-on-Trent, United Kingdom Capital Care Group Full time

    Due to rapid growth we are recruiting for a Receptionist - weekends only. Accountability Level - Individuals in Care, Support and Service directly serve our customers (e.g. Service Users and their families, colleagues, purchasers and suppliers). - It includes people who work individually or as members of teams and may include supervisory roles. - These...


  • Stockton-On-Tees, United Kingdom CBRE Full time

    **Job Title: Receptionist and Admin Support** CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a receptionist to join the Sopra Steria Account team located at the Sopra Steria building in **Stockton on Tees**. **Client Key Responsibilities** - Provide support to...


  • Stoke-on-Trent, Staffordshire, United Kingdom bet365 Full time

    Who we are looking for An IT Support Engineer who will install and configure hardware and software, acting as an escalation point to our Service Desk and working with our third line teams when required. As an experienced Engineer, you will provide support to the Business, working closely with other teams within IT Services ensuring all services are...


  • Stoke-on-Trent, Staffordshire, United Kingdom bet365 Full time

    Who we are looking for An IT Support Engineer who will install and configure hardware and software, acting as an escalation point to our Service Desk and working with our third line teams when required. As an experienced Engineer, you will provide support to the Business, working closely with other teams within IT Services ensuring all services are...


  • Burton-On-Trent, United Kingdom Trent Meadows Medical Practice Full time

    JOB TITLE: RECEPTIONIST - CARE NAVIGATOR REPORTS TO: Operations Manager HOURS: 25 hours per week SALARY: PRO RATA TO 25 HOURS LOCATION: Branston Surgery and Stretton Surgery Job summary: The purpose of the role is to: - Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in...


  • Stockton-on-Tees, United Kingdom CPD Bodies Full time

    **Receptionist** We are looking for a part time Maternity Cover Receptionist to join our team at CPD Bodies. Initially on a 6 month contract starting ASAP CPD Bodies Ltd of Stockton on Tees, North East England, are the leading Commercial Vehicle Body builder in Teesside, Stockton, Middlesbrough and the UK. We specialise in hand built premium quality truck...

  • Receptionist

    6 months ago


    Burton-On-Trent, United Kingdom Bridge Surgery Full time

    **Post**: Receptionist Responsible to: The General Practitioners in Partnership Under Supervision of: Reception Team Leader/Operations Manager Job Summary: Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Offer general assistance to the practice team and project a...

  • Receptionist

    6 months ago


    Shipston on Stour, United Kingdom South Warwickshire University NHS Foundation Trust Full time

    Ellen Badger Hospital has 2 vacancy for 2 part-time receptionist working as part of a full-time job share, working in this busy varied hospital. Processing all calls to the hospital, dealing with staff, patient and the general public. You will need to have good communication skills and telephone manner, and be able to work on your own initiative. You will...


  • Stoke-on-Trent, Stoke-on-Trent, United Kingdom Millrise Medical Practice Full time

    Job SummaryWe are seeking a highly motivated and organized individual to join our team as a Medical Receptionist. This role will involve providing exceptional patient care and administrative support to our clinical team.Main Responsibilities• Receive and direct patients in accessing the appropriate service or healthcare professional in a courteous and...


  • Burton-On-Trent, United Kingdom University Hospitals of Derby and Burton NHS Foundation Trust Full time

    We require two enthusiastic, organised and flexible individuals to support patient scheduling and reception duties within the Imaging Business Unit at University Hospitals of Derby and Burton (UHDB) NHS Foundation Trust. The Imaging Business Unit is a diverse and exciting department with services delivered across 2 acute hospitals at Royal Derby Hospital...

  • Medical Receptionist

    7 months ago


    Stockton-On-Tees, United Kingdom Hartlepool & Stockton Health [H&SH] Full time

    Summary The post-holder has delegated responsibility for the smooth running of Reception and the waiting room. This post requires efficiency in the administration of all related processes, e.g. managing appointments, greeting patients, filing and data input in order to support the work of the GPs. The post-holder has a major impact in promoting the positive...


  • Southend-on-Sea, United Kingdom Mid and South Essex NHS Foundation Trust Full time

    Thank you for your interest in the position of Receptionist / Appointment Clerk, please take time to read the job description and person specification attached. We are looking for an individual with experience and proven skills in reception work, administration and telephone appointment centres and excellent people skills, to join our large, busy and...

  • Receptionist

    7 months ago


    Burton-On-Trent, United Kingdom The Tutbury Practice Full time

    **JOB SUMMARY**: The purpose of the role is to: Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, whether in person or via the telephone. Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way....