Helpdesk Support Specialist
5 days ago
About The Role
We are seeking a skilled Service Desk Administrator to join our team at GRAHAM Group. As a key member of our facilities management team, you will be responsible for providing exceptional support to our clients and contract staff.
Key Responsibilities:
- Planning and logging calls/jobs on the Company Control Hub database using service software CAFM systems (IFS and Total Mobile).
- Allocating works orders to directly employed maintenance team and/or supply chain.
- Tracking job progress against pre-determined KPIs, including maximum allowable response and rectification times, and implementing escalation procedures.
- Reporting back to clients and contract staff on job progress and completion.
- Uploading and amending asset information as held in the Control Hub database.
- Raising and issuing purchase orders.
- Operating paper-based systems as necessary to complement the operating software, including backup systems.
- General administration duties as required.
About GRAHAM Group
GRAHAM Group is a leading Total FM provider and trusted University partner, committed to enhancing the student experience. We are a dynamic and growing organization with a strong focus on investing in our people and creating the conditions for them to excel.
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