Help Desk Engineer

2 days ago


New Milton, Hampshire, United Kingdom Just IT Recruitment Full time

Join us as a Help Desk Engineer and take your first step towards a rewarding career in IT

Job Summary

This position involves providing technical assistance to customers, resolving IT-related incidents and problems, and ensuring seamless integration of IT systems. As a Help Desk Engineer at Just IT Recruitment, you will be responsible for delivering exceptional customer service and resolving technical issues.

Key Responsibilities:
  1. Technical Support and Problem-Solving
  • Provide technical support to customers, resolve IT-related incidents, and ensure that issues are resolved within agreed contractual SLA's.
Hardware Maintenance and Repair
  • Repair I.T hardware, reinstall operating systems and software, dealing with new and old equipment, upgrading components, and installing new software versions.
Commissioning of IT Equipment
  • Involved in the installation of new IT kit from time to time, requiring occasional travel to customer sites, showcasing excellent customer service abilities and spoken communication skills.
Requirements
  • No preference given to computer science graduates for this role as it focuses on various elements such as passion for technology, technical problem-solving, working in a team environment, excellent customer service, and more importantly, you have not studied computer science.
Estimated Salary Range: £31,000 per annum
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