Technical Assistance Expert

3 weeks ago


New Milton, Hampshire, United Kingdom Just IT Recruitment Full time

Are you passionate about technology and looking for a role that challenges you?

Job Description

In this Help Desk Engineer position at Just IT Recruitment, you will provide technical assistance to customers, resolve IT-related incidents, and ensure seamless integration of IT systems.

Key Responsibilities:
  1. Technical Support and Problem-Solving
  • Provide technical support to customers, resolve IT-related incidents, and ensure that issues are resolved within agreed contractual SLA's.
Hardware Maintenance and Repair
  • Repair I.T hardware, reinstall operating systems and software, dealing with new and old equipment, upgrading components, and installing new software versions.
Commissioning of IT Equipment
  • Involved in the installation of new IT kit from time to time, requiring occasional travel to customer sites, showcasing excellent customer service abilities and spoken communication skills.
Teamwork and Communication
  • Work effectively in a team environment, communicating with colleagues and customers to resolve IT-related incidents and improve overall IT system performance.
Requirements
  • No preference given to computer science graduates for this role as it focuses on various elements such as passion for technology, technical problem-solving, working in a team environment, excellent customer service, and more importantly, you have not studied computer science.
Estimated Salary Range: £29,500 per annum
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