Technical Service Desk Agent

5 hours ago


New Milton, Hampshire, United Kingdom Trusted Technology Partnership Ltd Full time

Job Description

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As a Technical Service Desk Agent, you will provide exceptional customer service by resolving IT issues remotely. You will work closely with our team to ensure seamless support and maintain high levels of customer satisfaction.

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About the Job

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This is an exciting opportunity to join a dynamic company that values employee development and well-being. We offer a competitive salary, comprehensive benefits package, and opportunities for progression.

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Key Responsibilities

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  • Respond to customer inquiries and resolve IT issues via phone or email
  • Provide expert technical support and guidance to customers
  • Collaborate with internal teams to ensure timely resolution of incidents
  • Maintain accurate records of customer interactions and incident resolution
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Requirements

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To be successful in this role, you'll need:

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  • Basic knowledge of IT troubleshooting and problem solving
  • Experience in a customer-facing role, preferably in IT support
  • A clear standard DBS check
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What We Offer

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In addition to a competitive salary, we offer:

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  • Company Profit Share (first £3,600 is tax free)
  • 22 days annual leave plus bank holidays, increasing with length of service
  • Birthday as additional paid leave
  • Additional paid leave (dependent on company performance)
  • Company sick pay policy
  • Pension Scheme
  • Private Medical Insurance including dental
  • Free Parking
  • Hybrid Working
  • Progression opportunities
  • Fresh fruit, the occasional pizza and a posh coffee machine
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Salary: £23,000 - £24,000 per annum, depending on experience


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