Advanced Technical Troubleshooter

4 days ago


New Milton, Hampshire, United Kingdom Appello Full time
About the Job

At Appello, we are committed to delivering exceptional technical support to our customers.

We are looking for an experienced IT professional to join our team as an Advanced Technical Troubleshooter.

In this role, you will be responsible for resolving complex technical issues and providing expert advice to our customers.

Key Skills and Qualifications
  • Demonstrable experience in third-line IT support
  • Hands-on experience with SIP-based systems, especially in telecommunications, call centres, or large enterprises
  • Proven experience managing Windows and Linux servers, AWS Cloud services, and diagnosing SIP-related issues using tools like Wireshark

Benefits: 23 days holiday rising to 25 with 2 years continuous service plus bank holidays, Discounts on groceries, shopping, holidays, insurance, days out, restaurants, and more


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