Advanced Support Engineer
2 days ago
CV Library's Consultancy Team is seeking an Advanced Support Engineer to provide expert technical support and management of complex infrastructure solutions for our clients in Milton Keynes. This role offers the flexibility of hybrid working, with three days from home and two days on-site.
Key Responsibilities:
- Provide expert troubleshooting, maintenance, and support for server, network, and desktop infrastructure.
- End-to-end ownership of customer tickets, ensuring a permanent solution is implemented, escalating to a Senior Engineer if required.
- Manage and work to both internal and customer Service Level Agreements (SLAs), escalating any risks or concerns.
- Action hardware and software installations, upgrades, and troubleshooting.
- Maintain and manage Active Directory, DNS, DHCP, and other core server infrastructure.
- Provide technical leadership and guidance for Level 2 support teams, assisting in escalations.
Requirements:
- Server Infrastructure: Experience with HP & Dell hardware, Microsoft Server OS (up to 2019), VMWare, and Active Directory administration (DHCP, DNS, AD Sync, Group Policy, etc.).
- Cloud Services: Strong knowledge of Azure AD and Microsoft 365 services.
- Networking: Proficient with firewall, router, and VPN technologies (installation, configuration, and troubleshooting).
- Office 365 & Exchange Administration: In-depth experience with Office 365, Exchange, and related Microsoft Office products.
What We Offer:
Up to £45,000 Basic Salary
Hybrid Working (2-3 days from home)
Bonus Scheme
Excellent Benefits Package, including health insurance and pension scheme
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