Help Desk Expert

13 hours ago


Milton Keynes, Milton Keynes, United Kingdom Onyx-Conseil Full time
Job Requirements

We are seeking an experienced Help Desk Expert to join our team at Onyx-Conseil. The successful candidate will possess excellent problem-solving skills, a strong understanding of ITIL preferred but not essential, and experience of working in a Service Desk environment (2nd - 3rd line support role).

The ideal candidate will also have a clean UK driving license and be able to work effectively in a fast-paced environment with multiple priorities and deadlines.

The salary for this position is £32,000 per annum, plus contributory pension scheme, private healthcare, life assurance, school fee discount, professional development, and 25 days holiday (pro-rata'd to part time).

Key Responsibilities
  • Manage staff and student user accounts following agreed policies and procedures.
  • Monitor and maintain server back-ups to ensure system and user data is protected and secure.
  • Monitor IT (physical and network) security and report any risks or incidents to School Head teachers and IT Manager.

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