Help Desk Technician

1 month ago


Milton Keynes, Milton Keynes, United Kingdom Redefined Ltd Full time
Job Description:

As a Help Desk Technician at Redefined Ltd, you will play a crucial role in providing first-line technical support to our clients. Your primary responsibility will be to respond to client inquiries and troubleshoot issues promptly.

Key Responsibilities:
  • Answer client calls, emails, and chats, addressing their queries and resolving issues efficiently.
  • Utilize ticketing systems to track and manage client requests.
  • Collaborate with internal teams to resolve complex technical issues.
Skills and Qualifications:
  • High school diploma or equivalent required; degree in Computer Science or related field preferred.
  • Minimum 1 year of experience in IT support or related field.
  • Proficiency in operating systems, including Windows 10 and Linux.
Benefits:
  • Competitive salary range: £32,000 - £42,000 per annum, based on experience.
  • Ongoing training and professional development opportunities.
  • A supportive and collaborative work environment.

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