Help Desk Technician
15 hours ago
Kuehne + Nagel AS is seeking an experienced Help Desk Technician to join our IT Team.
About the Role- This role requires delivering an efficient and professional service, meeting customer demands within agreed service levels and business priorities.
The Help Desk Technician plays a crucial role as the central point of contact for all IT-related issues and requests.
Responsibilities- Coordinating appropriate responses to IT-related issues, including managing and prioritising incoming incidents and service requests.
- Redirecting requests to the appropriate resolver groups for resolution, monitoring progress, and ensuring timely updates to users regarding the status of their requests.
The successful candidate will be responsible for communicating effectively with users to gather relevant information, clarify issues, and provide updates on incident and request status.
Salary and Benefits£42,000 - £52,000 per annum, depending on experience.
Requirements- Previous experience in a service desk or IT support role, preferably in a 1st and 2nd line support capacity.
- Effective communication and customer service skills to interact with stakeholders at various levels of the organisation and external parties.
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