Help Desk Professional
13 hours ago
CV-Library is looking for an experienced Help Desk Professional to join our dynamic IT team. As a key member of our team, you will be responsible for delivering high-quality technical support to internal and external customers, ensuring seamless resolution of complex technical issues.
About the Role- Provide timely and effective support to customers, leveraging your expertise in software and hardware systems.
- Work closely with internal stakeholders to identify areas for improvement and implement process enhancements.
- Develop and maintain comprehensive documentation of technical solutions, fostering knowledge sharing and best practices within the team.
Key Requirements:
- Minimum 3 years' experience in a technical support environment.
- Strong analytical skills, with ability to diagnose and troubleshoot complex technical issues.
- Excellent communication and interpersonal skills, with ability to build strong relationships with customers and colleagues.
Estimated Salary: £65,000 - £85,000 per year
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