Help Desk Professional

13 hours ago


Milton Keynes, Milton Keynes, United Kingdom CV-Library Full time

CV-Library is looking for an experienced Help Desk Professional to join our dynamic IT team. As a key member of our team, you will be responsible for delivering high-quality technical support to internal and external customers, ensuring seamless resolution of complex technical issues.

About the Role
  1. Provide timely and effective support to customers, leveraging your expertise in software and hardware systems.
  2. Work closely with internal stakeholders to identify areas for improvement and implement process enhancements.
  3. Develop and maintain comprehensive documentation of technical solutions, fostering knowledge sharing and best practices within the team.

Key Requirements:

  • Minimum 3 years' experience in a technical support environment.
  • Strong analytical skills, with ability to diagnose and troubleshoot complex technical issues.
  • Excellent communication and interpersonal skills, with ability to build strong relationships with customers and colleagues.

Estimated Salary: £65,000 - £85,000 per year


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