Help Desk Support Specialist
3 days ago
As a Help Desk Support Specialist at identifi Global Resources, you will play a crucial part in providing exceptional technical support to our clients. This is an exciting opportunity to join a world-class security and digital transformation solutions company.
Your primary responsibility will be to provide initial triage and resolution for service requests, as well as monitor service desk activity and perform general administrative duties around IT and networking tasks.
Key Responsibilities:
- Support day-to-day administration of cloud-based software, including responding to alerts
- User account creation and administration
- Setting up and distributing equipment to staff
- Conducting routine IT housekeeping and proactive checks on our systems
- Supporting the technical team with incident resolution
- Supporting clients with troubleshooting and triage
Requirements:
- Ability to use and understand Microsoft applications
- Knowledge of operating systems, including Office 365 administration, Windows 10, and macOS
- Basic knowledge of service desk operations and service management
Benefits:
- Estimated salary: £24,000 per annum + benefits
- Rotational working shift pattern (7am-3pm or 9am-5pm or 11am-7pm) and 1 in 4 weekends (£150 extra pay for weekends)
- UK Security Clearance required
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