Service Desk Support Specialist

1 day ago


Milton Keynes, Milton Keynes, United Kingdom identifi Global Resources Full time

Service Desk Support Specialist

A dynamic role for an ambitious individual to excel in technical support.

Estimated Salary: £24,000 per annum + benefits

This position is ideal for a UK Passport holder or someone with 5 years of continuous residency in the UK as you will undergo UK Security Clearance.

We are looking for someone passionate about their career and enthusiastic about learning and developing their technical support skills.

  • You will be working in some of the UK's most secured environments.
  • You should have over 12 months of commercial Service Desk experience.

Key Responsibilities:

As a Service Desk Analyst, you will deliver Service Desk activities, accurately registering calls for service and providing initial triage, resolving requests where possible or allocating requests for action to the appropriate person.

  • You will require a basic knowledge of Service desk operations and service management.
  • You should have ITIL certification.
  • Proficiency in operating systems including office 365 administration, windows 10 and MacOS is essential.
  • Ability in the use and understanding of Microsoft applications.
  • Familiarity with IT Technologies such as MDM, Virtualisation, Networking, Storage, web application development, Sophos Antivirus.

Working Hours:

You will need to cover 7am-7pm, working a shift pattern(7am-3pm or 11am – 7pm) and 1 in 4 weekends (£150 extra pay for weekends).

Security Clearance:

You will need to undergo UK Security Clearance, which will entail background checks covering any criminal history, credit and finance and some wider elements hence the need for a UK Passport or 5 years continuous UK residency.



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