IT Service Desk Agent

11 hours ago


Milton Keynes, Milton Keynes, United Kingdom identifi Global Resources Full time
About the Job

We are looking for an IT Service Desk Agent to join our team at identifi Global Resources. As an IT Service Desk Agent, you will be the first point of contact for our clients' technical queries and issues.

Your primary responsibility will be to provide timely and effective technical support to our clients, escalating complex issues to the relevant teams as needed.

Key Responsibilities:

  • Providing technical support to clients via phone, email, or remote desktop sessions
  • Monitoring service desk activity and performing general administrative duties around IT and networking tasks
  • Supporting the technical team with incident resolution and problem-solving

Requirements:

  • Ability to use and understand Microsoft applications
  • Knowledge of operating systems, including Office 365 administration, Windows 10, and macOS
  • Basic knowledge of service desk operations and service management

Benefits:

  • Estimated salary: £24,000 per annum + benefits
  • Rotational working shift pattern (7am-3pm or 9am-5pm or 11am-7pm) and 1 in 4 weekends (£150 extra pay for weekends)
  • UK Security Clearance required


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