Service Desk and Request Practice Lead

3 days ago


Milton Keynes, Milton Keynes, United Kingdom Hays Specialist Recruitment Limited Full time
The Role We Have Available

In this position, you will have the opportunity to work with a prestigious client, leading the design and implementation of Service Desk and Request Management practices. Your responsibilities will include establishing a new service desk, developing a Request Catalogue, and ensuring consistent service delivery across the organisation.

As a successful candidate, you will possess a strong understanding of ITIL Best Practices (V3 / ITIL4) and a minimum ITIL Foundation certification. Additionally, you should have proven leadership experience in defining/strategising, designing, and establishing a Service Desk and Request Practice.

The Benefits Package Includes:
* An initial 6-month contract with the view for extensions
* Competitive daily rate Outside IR35 (via Ltd company)
* Hybrid working available

Estimated Salary: £57,500 - £67,000 per annum.
This estimate takes into account the job requirements and industry standards, including all benefits and salary details.

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