Service Level Management Lead

2 days ago


Milton Keynes, Milton Keynes, United Kingdom Hays Specialist Recruitment Limited Full time
Job Summary

This is an exciting opportunity to join Hays Technology as a Digital Transformation Consultant, focusing on Service Level Management and Measurement and Reporting. As a key member of our team, you will be responsible for leading the design and implementation of best practices in Service Level Management, ensuring seamless service delivery across our organization.

The successful candidate will have a strong understanding of ITIL Best Practices (V3 / ITIL4), excellent communication and interpersonal skills, and the ability to collaborate effectively with diverse stakeholders at various levels.

Key responsibilities include:

  • Designing and implementing Service Level Management and Measurement and Reporting practices
  • Establishing SLAs, XLAs, KPIs, and CSFs for all practices
  • Coordinating design and build activities within a multivendor environment

A competitive daily rate is offered for this position, with opportunities for extension. Hybrid working is also available.



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