Service Level Management Lead
2 days ago
This is an exciting opportunity to join Hays Technology as a Digital Transformation Consultant, focusing on Service Level Management and Measurement and Reporting. As a key member of our team, you will be responsible for leading the design and implementation of best practices in Service Level Management, ensuring seamless service delivery across our organization.
The successful candidate will have a strong understanding of ITIL Best Practices (V3 / ITIL4), excellent communication and interpersonal skills, and the ability to collaborate effectively with diverse stakeholders at various levels.
Key responsibilities include:
- Designing and implementing Service Level Management and Measurement and Reporting practices
- Establishing SLAs, XLAs, KPIs, and CSFs for all practices
- Coordinating design and build activities within a multivendor environment
A competitive daily rate is offered for this position, with opportunities for extension. Hybrid working is also available.
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Strategic Risk Management Lead
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Probation Manager Offender Service Lead
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IT Services Acquisition Lead
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IT Service Management Specialist
2 days ago
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IT Service Management Strategist
4 weeks ago
Milton Keynes, Milton Keynes, United Kingdom Hays Technology Full timeJob Title: IT Service Management StrategistDescription:We are seeking an experienced ITSM Consultant to lead the design and implementation of Service Level Management and Measurement and Reporting practices for a prestigious client. This role involves establishing Service Level Agreements (SLAs) aligned with business services, underpinning agreements, and...
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Senior Consultant
1 week ago
Milton Keynes, Milton Keynes, United Kingdom Robinson Management Services Ltd. Full timeAbout the RoleThe successful candidate will work with our clients to deliver our services, build trust, and long-standing relationships. This will involve identifying and delivering additional services that provide value to our clients.To excel in this role, you should be flexible in your approach to work, prepared to travel outside of normal working hours,...
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Domiciliary Care Manager Lead
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Offender Management Director
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Motor Trade Service Lead
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Project Management Lead
3 weeks ago
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Probation Management Specialist
5 hours ago
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Warehouse Management Lead
3 weeks ago
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Managed IT Services Representative
3 weeks ago
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Food Service Team Lead
3 weeks ago
Milton Keynes, Milton Keynes, United Kingdom GXO Logistics Full timeCompany OverviewGXO Logistics Supply Chain Inc. is a leading logistics company that specializes in supply chain solutions. Our team is dedicated to delivering high-quality services to our clients, and we are seeking a skilled Food Service Team Lead to join our warehouse canteen team.Job SummaryWe are looking for an experienced Food Service Team Lead to...
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Sourcing Manager Lead
2 weeks ago
Milton Keynes, Milton Keynes, United Kingdom Michael Page (UK) Full timeCompany OverviewOur client is a prominent entity within the Public Sector, responsible for significant large scale projects across the UK. They hold a strong commitment to delivering high-quality services and promoting sustainable practices.Job DescriptionAs a Procurement Sourcing Specialist, you will be responsible for:Managing several sourcing activities...
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German Language Customer Service Representative
3 weeks ago
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IT Service Management Strategist
3 weeks ago
Milton Keynes, Milton Keynes, United Kingdom Hays Technology Full timeAs a skilled ITSM Consultant, you will play a key role in designing and implementing best practices for Service Desk and Request Management at our prestigious client. This exciting opportunity will see you leading the development of innovative channels to enhance user experience and creating a comprehensive roadmap for the Service Desk.About the RoleWe are...
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Gas Service Delivery Lead
3 weeks ago
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Milton Keynes, Milton Keynes, United Kingdom Interstate AC Service Full timeWe are seeking an experienced customer service agent to join our team in Milton Keynes, providing exceptional service to clients who require support in both English and German. As a key member of our contact centre team, you will be responsible for managing customer relationships, resolving queries, and delivering outstanding customer experiences.Key...