IT Service Management Strategist

1 month ago


Milton Keynes, Milton Keynes, United Kingdom Hays Technology Full time

Job Title: IT Service Management Strategist


Description:


We are seeking an experienced ITSM Consultant to lead the design and implementation of Service Level Management and Measurement and Reporting practices for a prestigious client. This role involves establishing Service Level Agreements (SLAs) aligned with business services, underpinning agreements, and Experience Level Agreements (XLAs) to enhance the overall IT service experience.


Your Responsibilities:



  • Define and communicate the overall mission of the practice, including its roadmap, goals, and objectives to all stakeholders.
  • Align, document, and maintain policies, processes, and procedures, ensuring regular reviews are conducted.
  • Resolve any cross-functional issues that may arise.
  • Lead the creation and agreement of all SLAs, XLAs, Key Performance Indicators (KPIs), and Critical Success Factors (CSFs) for all practices.
  • Coordinate design and build activities within a multivendor environment.
  • Support the RFP and contracting processes related to all Underpinning Contracts (UCs) and Operational Level Agreements (OLAs).
  • Apply organisational design principles to Service Level Management and Measurement and Reporting.
  • Assist in identifying Service Owners to lead and manage SLAs.
  • Ensure consistent service delivery across the organisation, integrating with other processes, systems, teams, and roles.
  • Establish a Measurement and Reporting Model for all Digital & Technology (D&T) that provides a clear overview of reporting across the IT enterprise.
  • Create and operate a Governance Model for Service Level Management.
  • Implement monitoring, measurement, and reporting systems for practice performance, presenting insights to senior management.
  • Foster a culture of continual improvement within Service Level Management and Measurement and Reporting.

What You'll Need To Succeed:



  • Strong understanding of ITIL Best Practices (V3 / ITIL4). Minimum ITIL Foundation certification.
  • Proven leadership experience in defining/strategising, designing, and establishing a Service Level Management and Measurement and Reporting Practice.
  • In-depth knowledge of the role of Service Level Management and Measurement and Reporting within enterprise environments.
  • Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse stakeholders at various levels.
  • Experience in dynamic operational settings with evolving timelines and requirements.
  • Familiarity with enterprise Service Management solutions, Customer Satisfaction (CSAT) and User Experience (UX) solutions, and Reporting and Analytic Tools.
  • Experience with BMC Helix and ITSM Toolsets/Ticketing Systems.

Benefits:



  • Estimated salary: £60,000 - £80,000 per annum depending on experience.
  • Initial 6 months contract with the opportunity for extension.
  • Competitive daily rate outside IR35.
  • Hybrid working available.

About Us:


Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.



  • Milton Keynes, Milton Keynes, United Kingdom Pertemps Bond Full time

    Job Title: Sales Growth StrategistPertemps Bond is seeking a highly motivated and results-driven Sales Growth Strategist to join our team.About the Role:We are looking for a proactive individual with a proven track record in business development or sales, preferably within the recruitment industry.As a Sales Growth Strategist, you will be responsible for...


  • Milton Keynes, Milton Keynes, United Kingdom Pluxee Full time

    Job Title: Digital Marketing StrategistAbout the JobWe are seeking a highly skilled Digital Marketing Strategist to join our team at Pluxee. As a key member of our digital marketing team, you will be responsible for leading the end-to-end optimization of our website and digital channels.Main ResponsibilitiesManage the daily operation, infrastructure,...


  • Milton Keynes, Milton Keynes, United Kingdom FCDO Services Full time

    About FCDO Services">FCDO Services is a leading provider of secure government buildings and diplomatic services. Our mission is to protect the UK's interests at home and overseas, and we are looking for a highly skilled Financial Strategist to join our team.Salary and Benefits">The successful candidate will receive a competitive salary of up to £117,800 per...


  • Milton Keynes, Milton Keynes, United Kingdom Proprius Recruitment Ltd Full time

    Job OverviewWe are seeking an experienced Security Management Strategist to lead and coach a team of subject matter experts in vulnerability management. The ideal candidate will oversee end-to-end vulnerability management activities, collaborating with colleagues to ensure seamless operations.ResponsibilitiesCoordinate vulnerability management & security...


  • Milton Keynes, Milton Keynes, United Kingdom Bramwith Consulting Full time

    About the RoleBramwith Consulting seeks a highly skilled Third-Party Risk Management Strategist Lead to support our CPO in leading the design of our Third-Party Risk Management (TPRM) Transformation.In this critical role, you will play a key part in implementing and operationalizing the TPRM framework, driving risk management and value creation from key...


  • Milton Keynes, Milton Keynes, United Kingdom CV-Library Full time

    Job Title: Senior Marketing StrategistWe are seeking a highly skilled Senior Marketing Strategist to spearhead product marketing initiatives with a focus on operational efficiency. As part of our team at CV-Library, you will lead cross-functional teams and develop and execute marketing strategies that drive business growth.The ideal candidate will have B2B...


  • Milton Keynes, Milton Keynes, United Kingdom DS Smith Full time

    About DS SmithWe are a leader in sustainable packaging solutions, paper products and recycling services in over 30 countries.We are committed to delivering innovative packaging solutions that meet customer needs.About the PositionWe are seeking an experienced Manufacturing IT Strategist to join our team.As a key member of our team, you will be responsible...


  • Milton Keynes, Milton Keynes, United Kingdom CV-Library Full time

    About the RoleWe are seeking a Senior Commercial Strategist to join our Routewide section in Milton Keynes. The successful candidate will carry out both periodical duties and one-off tasks in accordance with deadlines, providing commercial advice and support for procurement, risk/opportunity identification and management, and commercial management of...


  • Milton Keynes, Milton Keynes, United Kingdom Mainmark Full time

    Job Title: Digital Marketing StrategistMainmark is seeking a highly skilled Digital Marketing Strategist to lead our marketing efforts in the UK and Ireland. The successful candidate will be responsible for developing and implementing a comprehensive digital marketing strategy that drives business growth and enhances our brand reputation.Key...


  • Milton Keynes, Milton Keynes, United Kingdom CV-Library Full time

    Digital Growth StrategistWe are looking for a dynamic Digital Growth Strategist to join our team and contribute to driving business growth through effective ecommerce marketing strategies.This role involves developing and executing targeted digital campaigns to increase online revenue and customer engagement, managing multiple ecommerce websites using...


  • Milton Keynes, Milton Keynes, United Kingdom Lifesearch Full time

    About LifeSearchWe are a leading UK-based company providing financial protection and retirement planning solutions.Our mission is to empower individuals to make informed decisions about their financial future.Job DescriptionJob Title: Digital Search StrategistLocation: Remote or office-based (UK)Salary: £45,000 - £60,000 per annum (dependent on...


  • Milton Keynes, Milton Keynes, United Kingdom Rachel Miller Full time

    Job Description:We are seeking a highly motivated PR and Communications Strategist to lead our internal and external communications. As the key point of contact for media enquiries, you will be responsible for overseeing and managing the PR and Communications function that supports both B2C and B2B operations across the Connells Group.The ideal candidate...


  • Milton Keynes, Milton Keynes, United Kingdom Be Technology Full time

    Job Title: Digital Marketing StrategistWe are seeking a seasoned digital marketing professional to join Be Technology in Milton Keynes. The ideal candidate will have a proven track record in driving website growth and enhancing ROI through strategic marketing initiatives.The key responsibilities of this role include developing and implementing comprehensive...


  • Milton Keynes, Milton Keynes, United Kingdom CreatePay Full time

    Product Technical StrategistCreatePay is seeking a seasoned Product Technical Strategist to spearhead the development of its payment solutions. The ideal candidate will have a deep understanding of cloud technologies, including AWS, Google Cloud, and Azure, as well as a strong track record of delivering innovative payment solutions.Responsibilities• Define...


  • Milton Keynes, Milton Keynes, United Kingdom Connells Group Full time

    About the PositionWe are seeking an experienced People Data Strategist to join Connells Group in Milton Keynes. As a key member of our team, you will be responsible for developing and implementing systematic and easily accessible methods for obtaining timely and accurate workforce data and management information.You will work closely with PwC to implement...


  • Milton Keynes, Milton Keynes, United Kingdom Thalia Full time

    We are seeking an experienced Business Development Strategist to lead the growth of our Trade Waste business on the Isle of Wight. This role will drive sales opportunities, develop strategies for operational excellence, and ensure compliance with relevant legislation.The RoleDrive business growth through new sales opportunities and strategic...


  • Milton Keynes, Milton Keynes, United Kingdom Pluxee Full time

    Key ResponsibilitiesThe Website Growth Strategist will be responsible for leading the daily operation, infrastructure, security, and development of our company's website(s) and digital communications and analytics tools such as SEM Rush, HubSpot, Google Analytics, Google Tag Manager, and monthly reporting for the business on engagement and visitor...


  • Milton Keynes, Milton Keynes, United Kingdom CV-Library Full time

    Job Description:The role of Chief Ecommerce Strategist is to oversee the day-to-day management of accounts, including product listings, inventory, and order fulfilment.You will be responsible for ensuring all product content is accurate, high-quality, and aligned with Amazon's best practices, including titles, bullet points, descriptions, and images.This is...


  • Milton Keynes, Milton Keynes, United Kingdom CV Consulting Ltd Full time

    Marketing Account ManagerLocation: Milton Keynes/Hybrid. This role is an excellent opportunity to join a growing and dynamic agency and forward your career working with some well-known brands across the B2B and B2C sectors.About the RoleWe are seeking a highly skilled Senior Marketing Strategist to lead our client accounts in delivering creative and digital...


  • Milton Keynes, Milton Keynes, United Kingdom Nigel Wright Group Full time

    Job Responsibilities:The Supply Chain Strategist will be responsible for developing and implementing indirect category strategies and plans, ensuring that products and services are sourced at best competitive conditions. This role will also involve negotiating, implementing, and evaluating agreements, as well as managing supplier relationships.The ideal...