First Line IT Support Specialist

21 hours ago


Milton Keynes, Milton Keynes, United Kingdom Air IT Limited Full time

About Air IT Limited

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Award-winning MSP leading the charge in IT innovation, empowering our teams and revolutionizing IT and Cyber Security support for local SMEs nationwide.

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The Role: Service Desk Engineer

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  • Delivering first-line diagnosis and resolution with finesse
  • Prioritizing workload to meet client SLAs
  • Collaborating with team members to escalate complex issues

Responsibilities:

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  • Providing efficient and effective customer service
  • Handling technical service requests with expertise
  • Administering and supporting Windows desktops
  • Familiarity with Active Directory, Group Policy, and DNS
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Requirements:

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  • Previous experience in IT support (at least 2 years)
  • Outstanding customer service and problem-solving skills
  • Proficiency with Microsoft technologies
  • Evidence of continued professional development
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What We Offer

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  • Hybrid working options for better work-life balance
  • Ongoing learning and development opportunities
  • Cycle to work scheme and technology vouchers
  • Enhanced family leave
  • Salary sacrifice pension
  • Group Income Protection
  • Life Insurance
  • EAP and Virtual GP Service
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We're Looking for a Technical Expert

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With an estimated salary of £25,000 - £32,000 per year, we seek a dedicated Service Desk Engineer to join our team.



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