First Line IT Support Specialist
21 hours ago
About Air IT Limited
">Award-winning MSP leading the charge in IT innovation, empowering our teams and revolutionizing IT and Cyber Security support for local SMEs nationwide.
">The Role: Service Desk Engineer
">- Delivering first-line diagnosis and resolution with finesse
- Prioritizing workload to meet client SLAs
- Collaborating with team members to escalate complex issues
Responsibilities:
">- Providing efficient and effective customer service
- Handling technical service requests with expertise
- Administering and supporting Windows desktops
- Familiarity with Active Directory, Group Policy, and DNS
Requirements:
">- Previous experience in IT support (at least 2 years)
- Outstanding customer service and problem-solving skills
- Proficiency with Microsoft technologies
- Evidence of continued professional development
What We Offer
">- Hybrid working options for better work-life balance
- Ongoing learning and development opportunities
- Cycle to work scheme and technology vouchers
- Enhanced family leave
- Salary sacrifice pension
- Group Income Protection
- Life Insurance
- EAP and Virtual GP Service
We're Looking for a Technical Expert
">With an estimated salary of £25,000 - £32,000 per year, we seek a dedicated Service Desk Engineer to join our team.
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