Technical Support Specialist

2 weeks ago


Milton Keynes, Milton Keynes, United Kingdom Air IT Limited Full time

About the Role

We are seeking a highly skilled 2nd Line Service Desk Engineer to join our team at Air IT Limited. As a key member of our technical support team, you will be responsible for handling escalated service requests and providing exceptional support to our clients.

Key Responsibilities

  • Manage technical cases effectively, ensuring clients are kept up-to-date with progress
  • Monitor the progress of assigned tasks and escalate matters in a timely manner if necessary
  • Utilize monitoring software to track clients' IT systems

Requirements

  • Previous experience in an IT helpdesk support role
  • Knowledge and experience of various IT systems, including Microsoft 10/11, Microsoft Office 2019, and Microsoft Windows Server 2019
  • Experience in setting up and supporting mobile devices
  • GCSEs in Maths and English or equivalent

About Air IT Limited

We are a dynamic and ambitious company with a focus on delivering exceptional IT and cyber security solutions to local SMEs. Our company culture is built on strength, evolution, and teamwork, with a strong emphasis on career growth and job security.

What We Offer

  • Hybrid working options for a better work-life balance
  • 25 days annual leave plus bank holidays
  • Ongoing learning and development opportunities
  • Cycle to work scheme and technology vouchers
  • Enhanced family leave
  • Celebration day - an additional day off each year to celebrate an occasion important to you
  • Salary sacrifice pension
  • 2 paid volunteer days


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