Technical Support Specialist
4 weeks ago
We are seeking a highly skilled Technical Support Specialist to join our team at Davies. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our clients, resolving issues in a timely and efficient manner.
The ideal candidate will have a strong background in .NET development, with experience in ASP.NET Web Forms, MVC, and Web API. You will also have a solid understanding of Microsoft SQL Server, Windows Server, and IIS. Additionally, you will be proficient in GIT and have experience with Azure DevOps Pipelines.
Key Responsibilities:
- Provide technical support to clients via phone, email, and remote desktop
- Resolve technical issues in a timely and efficient manner
- Collaborate with cross-functional teams to resolve complex technical issues
- Develop and maintain technical documentation and knowledge base
- Participate in weekly and daily stand-ups to discuss priority tasks and progress
Requirements:
- 3+ years of experience in technical support or related field
- Strong background in .NET development
- Experience with ASP.NET Web Forms, MVC, and Web API
- Proficient in Microsoft SQL Server, Windows Server, and IIS
- Experience with GIT and Azure DevOps Pipelines
- Excellent communication and problem-solving skills
What We Offer:
- Competitive salary and benefits package
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
- Flexible working arrangements, including remote work options
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